Member Service Representative

VirtualVocations
Rockford, Illinois, United States
Full-time
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A company is looking for a Member Service Representative to join their remote call center team.Key ResponsibilitiesHandle a minimum of 50 calls per day, providing exceptional customer serviceAssist with inquiries, concerns, and complaints in a professional mannerEducate members on plan procedures, benefits, and servicesRequired QualificationsMinimum of one year of experience in healthcare or health plan settingsMinimum of one year of customer service and / or call center experienceHigh school diploma or equivalentProficiency with Windows platforms and MS Office Suite (Word, Excel)Preferred : Knowledge of or experience with Medicaid Managed Care

1 day ago
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