Associate, Deskside Support Engineer
Headquarters Office, 625 State Street, Schenectady, New York, United States of America Req #2061 Thursday, June 6, 2024 Over 35 years strong and fueled by 1,700 smart, passionate employees across New York state and Vermont, MVP is full of opportunities to grow.
We are a nationally recognized, award-winning leader for a reason. The beating heart of our company is a wide range of employees from a diverse set of backgrounds tech people, numbers people, even people people working together to make health insurance better.
If you are ready to join a thriving, mission-driven company where you can create your own opportunities and make a positive difference it’s time to make a healthy career move to MVP!
Full-Time, Non-Exempt
Installs desktop hardware and software and performs routine equipment maintenance.
Works closely with end users as well as senior and executive-level leadership to provide support and resolve software / hardware problems.
Logs all incidents and troubleshooting details in the incident tracking software. Maintains desktop asset records and assists with the equipment procurement process.
Participates in planning and implementation of desktop PC upgrades and related corporate projects. Maintains the company’s PC images, antivirus system, software update system, and related activities.
Assists in developing new policies and procedures related to managing MVP’s desktop environment.
Writes procedural documentation and trains other technical support staff and users. Interacts with networking, telecom, production support, and staff from other IT groups in resolving complex technical issues.
Submits regular status reports to management. Hybrid work environment, support outside normal business hours as needed, and other related duties as assigned.
POSITION QUALIFICATIONS
Minimum Education :
AA / AS or BA / BS in a technical discipline, Computer Science preferred.
IT certification, such as A+, MCDS, or equivalence experience as a deskside support technician or similar role
Minimum Experience :
Deploying, configuring and maintaining PC’s, printers, peripherals, and desktop software in an enterprise environment. Mid-level Windows computer hardware installation, repair and configuration experience required.
Proven ability to support users with routine and advanced technical issues in a Windows 11 environment. Microsoft Azure / Entra, Intune, Autopilot experience preferred.
Required Skills :
- Experience with trouble ticketing applications
- Ability to actively participate in corporate projects and ensure that desktop technical components are handled effectively.
- Ability to create and update technical documents and train users; experience with Office 365, Microsoft Word and Excel, Outlook, and Teams required.
- Demonstrated ability to work effectively with minimal direct supervision.
- Must have excellent Problem Solving / Troubleshooting Skills
- Good Customer Service Skills
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