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IT Helpdesk

Nesco Resource
Shreveport, LA, United States
Full-time

Top 3-5 Must Have Skills :

3 years of IT experience with increasing technical and operational responsibilities

3 years of experience supporting IT Infrastructure, Desktop and Site based IT Services

3 years of experience working with contracting, managed service and third parties (internal and external)

3 years of experience working in large enterprise IT environment supporting the design, development, and deployment of large enterprise IT projects.

3 years of experience managing and support IT sites and providing service at the in environments with greater than 1,000 end-users

US Citizenship due to contractual requirements

Provides support to end users on a variety of issues

Identifies, researches, and resolves technical problems

Responds to telephone calls, email and personnel requests for technical support

Documents, tracks and monitors the problem to ensure a timely resolution

May require an associate's degree in a related area and 0-2 years of experience in the field or in a related area

Has knowledge of commonly-used concepts, practices, and procedures within a particular field

Relies on instructions and pre-established guidelines to perform the functions of the job

Works under immediate supervision

Primary job functions do not typically require exercising independent judgment

Typically reports to a supervisor or manager.

Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.

Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

1 day ago
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