Facility Administrator

Job Overview :

The Facility Administrato r will be an active supporter of the University Park vision and philosophies while supporting FirstService Residential’s commitment to client, staff, and community.

To support the operations of the association through customer support at the onsite facility which may include front desk reception duties, community event support / management, facility reservations, fitness center monitoring, and administrative functions.

Compensation : $18-$24 / hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities.

For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities :

Assist the Community Manager with the following. Other duties may be assigned.

• Continual process of seamless connection between residents, Board of Directors, and Management.
• Assist residents (via calls, email, face-to-face) with the distribution of key / gate access devices, facility reservations, and general questions pertaining to the Community and document activity.
• Conduct daily inspections of the facility and report any maintenance needs via the work order system, to the Community Manager and follow through.
• Provide weekly update report to the Community Manager of pending projects and activities accomplished.
• General administrative functions (i.e., web-based software, updates logs / work orders)
• Post notices for membership communications.
• Works with collaboratively and professionally with fellow staff members to ensure all functions and projects are completed effectively and efficiently.
• Attends all FirstService Residential company mandatory functions and comply with all FirstService Residential company policies and procedures.
• Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.
• Must be able to handle multiple tasks concurrently.
• Monitor and report any violators of the policies and guidelines to Community Manager.
• Follows quality system procedures.
• Other duties as assigned.

Skills & Qualifications :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be literate and articulate in written form in order to prepare correspondence.
• Must be able to handle multiple tasks effectively and efficiently.
• Must be able to handle pressure and deadlines related to the job.
• Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others;
• keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions;

addressing others by name, title or other respectable identifier, and; respecting in the diversity of our workforce in actions, words and deeds.

• Must possess some business / customer service experience.
• Excellent, effective, and diplomatic oral and written communication skills.
• Previous work experience in a customer service environment
• Detail oriented with a high level of accuracy.
• Outstanding computer skills to include : heavy word processing using Microsoft Word, spreadsheets using Microsoft Excel.

General database entry and maintenance preferred.

• Forward thinking, proactive, and able to provide creative alternatives for problem solving.
• People / community oriented represents the vision of FirstService Residential.
• Must have use of transportation; possess current driver’s license and state-mandated vehicle insurance.

Education & Experience :

Completion of some college course work is preferred.

Proficient in English.

Strong general math skills.

Physical Requirements & Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be mobile enough to move around office in order to make copies, send mail and faxes.
• Must be mobile enough to walk the facilities, including up and down stairs and exterior pool, landscape, parks and recreational areas.
• Must be mobile enough to move around during outside events, stand for long periods of time and lift up to 25 pounds.
• Must be able to hear in order to receive telephone calls and voice mail messages.
• Must be able to sit for extended periods of time.
• Must have finger dexterity for typing / using a keyboard.

The work environment characteristics are office conditions at an onsite community. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position is Full-Time.

Overtime may occur based on business needs.

Consistent and regular attendance required.

Supervisory Responsibility :

None

Tools & Equipment Used :

• Valid California Driver’s License and State mandated vehicle insurance, and registration.
• General office equipment

What We Offer :

• Medical, dental, and vision plans (full time and part time 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Verizon discount
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us :

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture.

Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and / or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances.

All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

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