Customer Service (Seasonal)

We are looking for people who enjoy helping others to successfully answer telephone calls from customers inquiring about goods and services from clients of Five Star Call Centers, while providing high-quality service with a helpful, professional attitude.

This particular project is assisting clients with their seasonal holiday ordering from fruit baskets to steaks! This is a Bring Your Own Device position to work-at-home for individuals living in the states of : Alabama, Florida, Georgia, Idaho, Indiana, Iowa, Kansas, Louisiana, Michigan, Mississippi, Missouri, Nebraska, Nevada, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Texas, Tennessee, Utah, Virginia, West Virginia, Wisconsin, and Wyoming.

Bring Your Own Device (BYOD) - This position requires you to provide your own equipment and workspace. Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.

Hardware / Software Requirements : Processor : Intel® Core™ i5 5200 Series or greater Memory : 8GB on Windows 8.1 / 10 64 bits Screen Resolution : 1280x768 or higher, 1 monitor required (dual monitors preferred) USB headset Click here for an example No Chromebooks, netbooks, or any type of tablet (Must be a laptop or a desktop) Up-to-date antivirus software must be installed on the platform and a recent scan completed.

• Will be checked prior to allowing login to system) Firewall must be enabled (Will be checked prior to allowing login to system) Click her for the BYOD policy for full detailed list of requirements Qualifications Previous 3-6 months customer service or customer support experience preferred Previous 3-6 months call center or office background experience a plus Basic computer skills Quick learner and able to work independently Type 20-25 words per minute accurately Strong phone and verbal communication skills along with active listening Must be 18 years of age A background check applicable with state and federal laws will be required Responsibilities Manage large amounts of inbound or outbound calls in a timely manner In this role, you'll take the lead in addressing customer questions and concerns on all products and services through multiple communication channels such as phone, email and / or chat Follow communication "scripts" when handling different topics Identify customers' needs, clarify information, research and provide solutions and / or alternatives Access company and client resources provided to accurately handle the call Seize opportunities to upsell products when they arise Skillfully change from one task to another without loss of efficiency or composure Be available at your desk, maintaining punctuality and attendance at all scheduled times Remain positive and professional in all customer interactions Flexibility to cross train as requested Pay & Benefits Starting pay - $14 / hour, plus shift differential(extra $1 / hr nights & wkds) Work hours - Shifts between 8 : 00am-10 : 00pm (EST) ;
• Work Days - Mon-Fri & Every Other Weekend (day off during week on wkd rotation) Paid Training - typically 1-3 days in length from 9 : 00am-6 : 00pm (EST) Status - Temporary;

20-40 hours per wk. Can turn into regular FT or PT employment pending attendance & performance pending business needs Position expected till last till Christmas The above statements are intended to describe the general nature and level of work and are not intended to be an exhaustive list of all responsibilities, duties and required of the job.

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