Tittle - Technical Support Engineer Automation
Location- San Diego, CA / Hybrid
Contract 12+ months
Duties :
What you will do in this role :
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests / cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Hiring Manager Notes :
From the JD, what are the top must have skill sets required in order to be successful in this role?
- Experience writing and debugging JavaScript Code or similar language
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Excellent troubleshooting skill
Skills : What you need to be successful in this role :
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP / IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure, Event Management Systems.
- Excellent troubleshooting skills
Interested candidates can share there resumes to nareshv@tranzeal.com
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