Technical Support Engineer, Automation, 33417978 What you will do in this role :
- Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
- This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests / cases.
- The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.
Hiring Manager Notes : From the JD, what are the top must have skill sets required in order to be successful in this role?
- Experience writing and debugging JavaScript Code or similar language
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Excellent troubleshooting skills
What will the interview process look like? First round - 30 to 45 minute monitoring phone interview (behavioral and technical questions)Final round - 1 hour panel interview with 2-3 engineers and hiring manager (technical questions) Screening Questions (must be present in resume or attached as a separate doc) :
- What are the key steps in troubleshooting any problem?
- How do you manage having multiple issues to work at the same time?
- How do you deal with a distressed customer?
Note : This position requires onsite presence weekly on Wednesday and Thursday. What you need to be successful in this role :
- Experience writing and debugging JavaScript Code
- Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
- Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
- Understanding of remote administration via SSH, SNMP, WMI, Powershell
- Understanding of Networking concepts including TCP / IP, HTTP, concepts of firewall, load balancer and ports
- Familiarity with VMware, AWS, Azure,Event Management Systems.
- Excellent troubleshooting skills
Pay Rate Range :
- $40-46.02 / hr.
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