Overview
The Director of Security and Engineering is responsible for ensuring the operation of the Security Department in an attentive, friendly, efficient and courteous manner, providing all guests with a safe and secure environment throughout their stay, and for protecting hotel guests, employees and the physical property of the company.
He / she is also responsible for all administrative, financial and operating aspects of the hotel as they directly relate to the engineering division.
He / she is responsible for the safe and profitable operation of the hotel.
Responsibilities
- Supervise and train all Engineering and Security staff in Customer Service, Empowerment, Standard Operating Procedures and Loss Prevention Standards.
- Create, approve and post all Engineering and Security staff schedules according to Highgate Hotel standards.
- Create and adhere to annual budget for both departments.
- Develop financial forecasts and actively participate in monthly profit / loss review meetings.
- Develop and implement plans to maintain property, equipment, grounds and other assets in an acceptable state of repair.
- Ensure the hotel is in compliance with all local, state and federal laws.
- Create and implement a preventative maintenance program for all hotel equipment.
- Ensure that all emergency and life safety equipment and systems are inspected, tested and certified per Highgate Hotel standards.
- Ensure that room maintenance requests are handled in a prompt and courteous manner.
- Follow up on all alarms immediately to determine the exact location and cause. Determine emergency status and report findings to Front Desk.
Take immediate action as necessary.
- Assist as necessary with special projects and renovations.
- Actively participate in energy conservation programs.
- Review all guest and meeting planner comment cards to ensure problems are identified and corrected in a timely manner.
- Ensure compliance with the Americans Disabilities Act (ADA).
- Administer all vendor contracts controlled by the engineering department.
- Support and participate in all Highgate Hotel programs.
- Lead and participate in Highgate Hotel Safety Committee.
- Direct the Security department ensuring policies and procedures are followed, oversee all reports and follow up of incidents, coordinate and direct the Safety Committee, and implement new training procedures.
- Administer the hiring, training, reviewing, and employee performance of the security and Engineering staff. Assign duties and schedules for Security and Engineering Supervisors.
- Update Emergency Manual as required. Distribute emergency contact list as required.
- Coordinate and train hotel personnel on the Emergency Manual semi annually. Participate in the safety portion during hire orientation.
- Review all incident reports of property losses, fire, accidents, and reports of unusual occurrences to ensure complete investigation and follow up.
- Conduct fire safety inspections to ensure compliance with the law and corporate policy.
- Educate staff on the Hazardous Chemical Program (OSHA) and other related safety programs.
- Supervise the conducting of fire drills, train employees in fire evacuation procedures and ensure that sufficient qualified personnel are available to perform the duties of Fire Safety Director.
- Oversee activities of our key system to ensure proper access and control.
- Coordinate and monitor the efficiency of safety and security related programs.
- Develop and direct the Safety Committee, ensuring training standards are conducted and implemented. Coordinate a safety incentive program to generate safety awareness for employees.
- Oversee the maintenance records of property costs, fires, and accident reports statistics on lost time, and other reports required by governmental agencies relating to safety and security.
- Conduct training program for security and fire safety personnel to ensure the readiness of hotel fire response team and fire safety directors.
- Maintain liaison with various city agencies to ensure compliance with applicable regulations.
- Recommend to management new safety and security programs, monitoring equipment, and devices that would increase the security of the hotel.
- Attend outside hotel and security related meetings.
- Maintain communication with guests before, during and after their stays concerning security and safety related matters.
- Coordinate resolution of guest incidents and problems and keep guests informed.
- Correspond with guests and outside law enforcement agencies on a regular basis to insure all security needs are addressed.
- Salary range for this position is $120,000-$130,000 a year.
Qualifications
- High School diploma required, BS in Fire Science or Police Science Preferred.
- At least 5 years Security / Hospitality Experience / with at least 2 years of Security Management experience.
- Fire Safety Director, CPR certification, and First Aid certified
- At least 5 years of progressive facilities management experience in a hotel or a related field; or a 4-year college degree and at least 1 year of related management experience;
or a 2-year college degree and 3 or more years of related management experience.
- High school diploma or equivalent required.
- Stationary Engineer’s license if required by local code.
- HVAC, electrical, plumbing, boiler operations and general maintenance skills required.
- Long hours sometimes required.
- Heavy work Exerting up to 100 pounds of force occasionally, and / or 50 pounds of force frequently and / or up to 20 pounds of force constantly to lift, carry, push, pull or otherwise move objects.
- Travel related to company business sometimes required.
- Maintain a warm and friendly demeanor at all times.
- Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
- Must be able to multitask and prioritize departmental functions to meet deadlines.
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
- Attend all hotel required meetings and trainings.
- Participate in coverage as required.
- Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
- Maintain high standards of personal appearance and grooming, which include wearing nametags.
- Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
- Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
- Must be able to maintain confidentiality of information.
30+ days ago