Level 1 IT Support Technician

Job Description

Job Description

Summary

Mission :

Children’s Learning Centers of Fairfield County (CLC) is committed to providing early childhood education for all families, with direct services and programs focused on health, nutrition family support for children 6 weeks 5 years of age.

As the second largest early childhood education provider in Connecticut, CLC has been a leader in developing and implementing high-quality and affordable early childhood education and care programs since 1902.

The nonprofit agency is accredited by the National Association for the Education of Young Children (NAEYC) and has eight locations in Stamford.

ONSITE POSITION, THIS IS NOT A REMOTE or HYBRID OPPORTUNITY

Position Summary :

We are seeking a Level 1 IT Support Technician to join our team here in Stamford, CT. The successful candidate will be responsible for basic technical support, including hardware and software troubleshooting, data entry, and report generation.

This role is ideal for someone with a passion for technology and a strong attention to detail, providing essential IT services to ensure the smooth operation of our organization's systems.

Key Responsibilities :

• Hardware Troubleshooting : Diagnose and resolve issues with computers, printers, peripherals, and other devices. Perform basic maintenance, setup, and configuration of hardware.
• Software Support : Assist in troubleshooting software applications, operating systems, and network connectivity issues.

Provide basic support for software installations and updates.

• Data Entry : Enter, update, and maintain accurate data within various IT systems and databases. Ensure all records are kept up to date and meet data integrity standards.
• Report Generation : Create and maintain regular reports, including IT asset management, incident reports, programmatic data and performance metrics.

Analyze data and provide insights to improve IT processes.

Supervision and Scope : The Level 1 IT Technician is responsible for the day to day activities ofthe Information Technology departmentThis includes working closely with the Program Directors for deliverables.

The Level 1 IT Support is supervised by the Director of Information Technology.

Equal Opportunity Employer (EOE), committed to diversity in the workplace.

Duties

GENERAL STAFF RESPONSIBILITIES

• Participate in meetings once a month or as necessary to review data.
• Attend conferences, training sessions and workshops as assigned.
• Maintain confidentiality in regards to staff and family information.
• Complete annual mandated staff training.
• Be present at work in order to provide consistency of services.
• Be a contributing team member in a positive / productive manner.
• Demonstrate commitment to mission, values, and policies in the performance of daily duties.
• Perform any other work-related duties as requested.
• All other miscellaneous duties as assigned by supervisor

Requirements

Educational Requirements :

• High school diploma.Associate’s degree preferred.
• 1-2 years general office experience required.
• Basic computer literacy in email, word processing and internet navigation.
• Must have excellent written and oral communication, organizational, interpersonal, and an ability to manage priorities, various deadlines and abstract and concrete variables.
• High proficiency using Microsoft Office.

Benefits

Benefits :

As an employee of CLC you will enjoy a creative work environment with competitive wages and a comprehensive benefit package including Medical, Dental, Life Insurance, 401(k), generous vacation, sick time, and personal time, major Federal Holidays including the week of Christmas, weather related closings, Employee Assistance Program, and more.

Vacation time is earned monthly at 1.25 days per month.Sick time is earned at 1 day per month.Personal time is given

About Us

Children’s Learning Centers of Fairfield County (CLC) is committed to providing early childhood education for all families, with direct services and programs focused on health, nutrition family support for children6 weeks 5 years of age.

As the second largest early childhood education provider in Connecticut, CLC has been a leader in developing and implementing high-quality and affordable early childhood education and care programs since 1902.

The nonprofit agency is accredited by the National Association for the Education of Young Children (NAEYC) and has eight locations in Stamford.

CLC is a Fairfield County innovator in early childhood education outcomes, empowering families to be their own advocates in any circumstance, including when faced with early education obstacles.

CLC also identifies and develops strategic community relationships to strengthen families and just educational outcomes.

To learn more about CLC please visit our website : http : / / www.clcfc.org / " target " blank" style "background-color : rgb(255, 255, 255); color : rgb(17, 85, 204);">

http : / / www.clcfc.org /

EOE committed to diversity in the workplace.