Engineer, Desktop Support

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Engineer, Desktop Support

LocationNew York

PostedPosted 15 Days Ago

CodeREQ5850

Balyasny Asset Management (BAM) is a global, multi-strategy investment Firm with over $21 billion in assets under management.

We are a diversified business, with global breadth and depth. Our Firm has a clear mission : To consistently deliver uncorrelated returns in all market environments.

Today, BAM employs more than 160 portfolio managers and 1,200 investment professionals across 19 offices in the U.S., Europe, the Middle East, and Asia.

We are active across six investing strategies : Equities Long / Short, Equities Arbitrage, Macro, Commodities, Systematic, and Growth Equity.

We also have a dedicated private investment team, , and a standalone equities unit, .

Overview :

Top global hedge fund seeks a talented, energetic self-starter for a Desktop Support Engineer position. Candidate must have a minimum of 5 years’ experience supporting MS Windows Desktop / Server environments leveraging the latest tools and concepts in order to provide exceptional service delivery across the enterprise.

The optimal candidate will be process driven and have a diverse technology background with a desire to learn and become the best.

A basic understanding of financial markets and trade lifecycles is a plus. The candidate must be an exceptional problem solver and a very strong communicator with the ability to multitask.

In the role of Desktop Support Engineer, the employee responsibilities will include :

• Provide global end-user and desktop support in a fast-paced environment (includes all offices, remote and executive leadership support)
• Office 365 applications and Windows 10 operating system support
• Microsoft Active Directory and Office 365 Exchange Online management
• Citrix Cloud / Microsoft Azure VDA / VDI platform management and support
• HP Workstation, HP Thin Client, Lenovo laptop management and support
• Cisco VoIP phones, Cisco Unified CM and Cisco Unity Connection Administration
• Mobile device (iOS, Android) support managed through MDM platform (MobileIron)
• Supporting video conferencing systems (Zoom, Neat, Poly)
• Supporting Market Data Applications (Bloomberg Anywhere / Terminal, etc.)
• Basic Network troubleshooting (DNS, DHCP, Network slowdowns, remote VPN / VDI connectivity problems, etc.)
• Consistently logging and monitoring service tickets to ensure fast, thorough resolution and documentation of every issue through JIRA Service Desk
• Office moves and build outs
• Device inventory and asset management
• Employee onboarding / offboarding

QUALIFICATIONS & REQUIREMENTS :

In order to effectively represent the Company and communicate with clients, the employee must be someone who has :

• Minimum 5 years desktop support experience at hedge fund or investment advisor
• Exceptional customer service with strong written and oral communication skills
• Strong drive and passion for technology and self-development
• Strong problem-solving skills, high attention to detail and quick to learn both user and system environments
• Ability to work independently and multi-task
• Keen attention to detail, with commitment to follow through and follow-up
• Extensive understanding of desktop support standards and best practices including related hardware and software
• Experience supporting mobile devices
• Experience supporting remote users and troubleshooting remote VPN / VDI connections
• Knowledge of PowerShell, scripting, automation, and packaging (Microsoft System Center Configuration Manager) is a plus
• Travel may be required across all office locations for coverage and / or initiatives

Don’t have all of the skills listed above? Have extra skills you think are important that we haven’t thought of? Please, let us know by applying and telling us a bit more about yourself and why you think you’re qualified!

With respect to NY- and CA-based applicants, the starting base pay range for this role is between $100000 and $145000 annually.

The actual base pay is dependent upon several factors, including, but not limited to, relevant experience, business needs and market demands.

This role may also be eligible for bonus compensation and employee benefits.

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