Search jobs > Charlotte, NC > Customer experience
Job Type Full-time Description
Make your future brighter by joining the Capitol Lighting team! Capitol Lighting has been providing our customers with the best service, best experience, and the best variety in lighting brands since we opened our doors in 1924.
We're looking for a Customer Experience Representative for our Charlotte, NC call center. This role is ideal for applicants with strong interpersonal and communication skills as they will be answering questions and help customers troubleshoot and resolve their inquiries.
As a Full-Time Customer Experience Representative, you will enjoy the following great benefits :
- Premier Medical, Dental and Vision insurance
- Paid Vacation and Holidays
- 401(k) Plan
Requirements
- Provide a professional greeting to each customer.
- Provide accurate and timely follow-up to internal and external customers on status of orders, including ship dates, backorders, and item availability.
- Manage the daily processing of all web orders through our computer system, post of sales.
- Work closely with the credit department to resolve disputed credit items.
- Ability to maintain a calm & professional demeanor throughout all customer interactions.
- Ability to effectively communicate, verbally and in writing, and willingness to develop these abilities.
- Strong computer skills and strong multi-tasking skills.
- Ability to work a flexible schedule is a plus.
- Two (2) years of previous customer service experience in a call center or related experience preferred.
- Minimum of high school diploma or equivalent; college degree or currently pursuing preferred.
Salary Description Hourly
Part Time Typing Data Entry - Work From Home Customer Service Representative - No Experience Required - Ages 16+
REMOTE WORK AT HOME - DATA ENTRY & TYPING / CUSTOMER SERVICE PART TIME / ENTRY LEVEL - START TODAY. Administrative assistants, customer service reps, entry level workers, retail workers, amazon workers, healthcare & hospital personnel, part time workers and more. ...
Customer Experience Representative
Customer Experience Representative. Customer Experience Representative, you will enjoy the following great benefits:. Two (2) years of previous customer service experience in a call center or related experience preferred. Capitol Lighting has been providing our customers with the best service, best ...
Customer Service Representative - No Experience Required
Click here to watch a short video previewing the Top 10 reasons to join our award-winning customer experience team to help keep people, families and communities connected to the news and entertainment that matters Skills, Experience and Requirements Ideal representatives have: High School diploma, G...
Customer Service Representative (Work from home)
Remote position (Work from home). Previous experience in customer service or sales is a plus. Comfortable working remotely and independently. Industry-leading resources and technology. ...
Part Time Work - Sales Reps – Work from Home
Reps work from home or locally after training. Experience is not necessary because our training is designed to help people do well immediately. If you are a student looking for summer work or just someone who is looking for a flexible schedule, our opportunities can work around your needs. We encour...
Apple Specialist - Retail Customer Service and Sales - (Seasonal)
Do you love how it feels to help others? The Apple Store is dedicated to delivering a customer experience that's unlike any other. As a Specialist, it starts with you discovering customers' needs. Every day is an opportunity for you to turn another Apple Store visitor into a loyal Apple customer. As...
Outbound Sales Representative
Leverages all sales technology tools: Sales Engagement Platform, Network Mapping Application, CRM, Sales Engagement Platform, etc. Outbound Sales Representative (OBSR) is responsible for the acquisition of new logo customers in the small and medium business segments. Ability to conduct a needs analy...
Sr. Functional Tester – WACS (Oracle Utilities Work and Asset Cloud Service (WACS) - REMOTE - GC USC NO C2C
Construction Work Management functionality that provides a comprehensive set of processes to facilitate the management of construction work. Oracle Utilities Work and Asset Cloud Service. Oracle Utilities Work and Asset Cloud Service comprises the following functional areas:. ...
Sales Development Representative
Security Journey is a rapidly growing private equity-backed company that is seeking a skilled Sales Development Representative to join our sales team. Schedule product demonstrations between sales representatives and potential customers. As a sales development representative, you should be:. Develop...
Financial Customer Service Representative
As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients related to card services and deposits. VXI is looking for highly motivated and qualified Customer Service Representatives to work full-time on-site in our world-class contact center in...