Position : Customer Service Specialist
Duration : 6+ months
Location : Wyandanch, NY
Payrate : $25 / hr on w2
Work Hours : M-F 8am to 5pm
Job Description : Position Summary :
Position Summary :
Duties & Responsibilities :
- Ensure availability of up to date and accurate Customers and items information including pricing (master data) to allow for an efficient and accurate order and invoicing process at all times.
- Process Customers orders (via e-mail, fax, EDI), including verifying details (items, prices, quantities, delivery date) in line with predefined processes and timelines, all through confirmation and invoicing.
- Follow through with all Customer issues that arise ensuring prompt and efficient resolution. Handle Customer inquiries, requests, and complaints.
- Coordinate and communicate with internal interfaces in all Customer-related matters, in particular Customers orders (sales, accounting, logistics, manufacturing, quality).
- Prepare monthly commissions for brokers and submit to responsible Account Manager for approval prior to payment.
- Prepare and organize shipment of samples according to instructions of the responsible Account Manager.
- Archive related files and documents.
- Prepare necessary documentation incl. certificates for export.
- Supports with the collection of open Accounts Receivables.
- Other tasks in accordance with business needs, as instructed by the supervisor.
Qualifications / Minimum Requirements :
- 3 to 5 years of experience in a manufacturing setting; experience in the food industry preferred.
- Bilingual in English and Spanish.
- Previous experience in Consumer Goods (CPG) preferred.
- High School or equivalent experience.
- Proficiency with ERP systems and QuickBooks is a plus.
- Excellent written and verbal communication skills, including active listening.
- Detail-oriented with a proactive approach to handling customer requests.
- Service-oriented with the ability to resolve customer grievances effectively.
- Proficient in Microsoft Office; ability to learn new software.
- Ability to work in a fast-paced environment and handle multiple tasks under pressure.
Physical Demands :
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to lift to 15 pounds occasionally.
English speaking and understanding required for safety purposes : Yes
Customer Service Specialist
Position: Customer Service Specialist. Coordinate and communicate with internal interfaces in all Customer-related matters, in particular Customers orders (sales, accounting, logistics, manufacturing, quality). Service-oriented with the ability to resolve customer grievances effectively. Ensure avai...
Customer Service Specialist
Must have excellent customer service and communication skills and the ability to build rapport. Exceptional customer service skills. Our commitment to quality constructions, striking designs, and providing exemplary service, makes us one of the most highly regarded leaders in the industry. A person ...
Customer Service Specialist - Live Chat
Respond to customer service tickets generated by Drift or assign them to the appropriate customer service team member. Customer Service and Sales team members to support their business needs, as well as for providing a stellar level of customer experience to new and existing clients. Customer Servic...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Specialist/Bilingual Spanish
Leading Health Care company is searching for a Bilingual (Spanish speaking) customer service representative to join their team. Previous insurance/medical billing/customer service experience preferred. ...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Store Customer Service Specialist
Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store’s sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r...
Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to provide exceptional service full-time, on-site at their office. Ensuring high levels of customer satisfaction through effective communication via email and phones. ...
Branch Support Specialist (Customer Service)
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, deliveringexcellent customer service during each interaction. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated tech...
Customer Service Specialist/Bilingual Spanish
Leading Health Care company is searching for a Bilingual (Spanish speaking) customer service representative to join their team. Previous insurance/medical billing/customer service experience preferred. ...