Lead Product Manager - Technical

Our Purpose

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible.

Using secure data and networks, partnerships, and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential.

Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences.

We believe that our differences enable us to be a better team one that makes better decisions, drives innovation, and delivers better business results.

Find out exactly what skills, experience, and qualifications you will need to succeed in this role before applying below.

Title and Summary

Lead Product Manager - Technical

Overview

• Responsible for developing inspiring platform / product visions, derived from business needs, market opportunities, and technology trends
• Using the Working Backwards method, decomposes business requirements and customer experiences into features and functions that drive the platform / product roadmap
• Works with Technical Program Managers, Developers, UX designers, and internal customers to define the details behind the business requirements
• Collects and shares user stories with engineering teams
• Acts as the voice of the business customer and accountable for the platform services

Responsibilities

• Owns the working backwards document and vision for one or more features
• Elicits and decomposes business requirements into platform requirements and user stories
• Coordinates internal forums to collect and identify feature-level development opportunities
• Contributes near-term input (quarterly) for the platform product portfolio and roadmap, prioritizing the backlog while defining the acceptance criteria for user stories
• Recommends trade-off decisions on platform product features / depth of features / backlog items
• Uses runtime metrics of their services in market as a feedback loop into the backlog and balances the priorities against new feature requests
• Owns and manages product documentation ensuring features and associated documentation are clear and easily consumable by other engineering teams
• Enables self-service support and / or works to reduce overhead
• Makes use of research, user studies, metrics, and competitive analysis to understand the platform and business needs for a platform product and inform the backlog
• May participate with the business in customer research to inform platform product feature needs
• Coordinates with interdependent teams on platform product requirements
• Keeps close to the design of the user experience
• Continuously monitors feature development at the feature level adjusting throughout implementation as needed
• Reviews product demo against acceptance criteria for the feature set
• Prepares launches and monitors platform performances, adoption, and operational health for feature sets
• Supports and participates in post-launch reviews and ensures feedback is reincorporated into the feature
• Stays aligned with GTM plans for the feature set
• Identifies issues that will keep the platform features from delivering on time and / or with the desired requirements and works with internal teams and customer service to identify, classify, and prioritize feature-level customer issues
• Mentors team members
• Assists with candidate selection and onboarding

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

• Abide by Mastercard’s security policies and practices
• Ensure the confidentiality and integrity of the information being accessed
• Report any suspected information security violation or breach
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines

Pay Ranges

Atlanta, Georgia : $98,000 - $152,000 USD

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