Life Insurance Case Manager

Job Overview :

LPL Insurance Associates’ (LPLIA) is a team within LPL’s National Sales & Consulting organization. LPLIA is searching for an experienced and driven Life Insurance Case Manager that is self-motivated to deliver world-leading customer service.

The Life Insurance Case Manager role provides our financial advisors with an advocate and navigator that will lead our advisors through the life pricing process.

The Case Management team plays an instrumental role with regards to sales fulfillment by working closely with our carrier sponsor partners and our internal sales colleagues to place cases inforce.

In addition, the Case Management team utilizes life underwriting resources such as Swiss Re to help interpret medical records or lab results in order to determine whether a final underwriting approval from a sponsor is solid.

The Case Management team is responsible for understanding all functions of operations including Licensing & Contracting, specific state regulations (Reg 187, Reg 60), and the Post Issue process.

Responsibilities :

Independently work on a high volume case load and significant premiums while maintaining service level agreements that are in place for case management

Consistently reconcile outstanding versus received underwriting requirements on each case

Continuously provide current status of pending cases to advisors via phone calls and emails

Respond to all emails and voicemails promptly and within published Service Level Agreements

Analyze all medical information (Including medical records and lab results) once an offer is made. If the offer is other than applied, research other carrier guidelines and utilize underwriting resources, such as Swiss Re or QuoteShop in order to determine whether it is in the client’s best interest to place the case or help the advisor pivot to a different insurance carrier

Negotiate with sponsor carrier underwriters to secure the best offer on a case or to persuade a sponsor underwriter to waive or provide alternate solutions to get to a final decision.

This will ensure that the Case Manager is working as the advisor’s advocate and will help to ensure an offer is received as quickly as possible

Identify additional information needed to receive an offer from the insurance carrier.

Work with carriers and vendors to retrieve any outstanding required medical and financial information

Analyze new client applications once received from the operations staff to ensure the rate applied for meets the carrier’s medical and financial underwriting guidelines

Use insurance experience, knowledge and research to identify any red flags that may prevent the client from receiving the best offer

Collaborate with the internal sales team, internal Licensing & Contracts team, and the Post Issue team to move each case to a placed status

Escort financial advisors through multiple regulations including the variable suitability process, Regulation 187, and Regulation 60, etc.

Participate and contribute to team functions including the Operations Phone Queue

What are we looking for?

We want strong collaborators who can deliver a world-class client experience . We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented , and are able to execute in a way that encourages creativity and continuous improvement .

Requirements :

BA / BS degree in Finance, Business, Economics (or a related discipline) is preferred

3+ years Case Management experience, professional services experience preferred

Strong knowledge of life underwriting preferred

Agency Integrator, Paperclip, and MS office proficiency required

Core Competencies :

High level of self-motivation is required

World-leading customer service skills is required

Strong organizational skills, attention to detail, and ability to work in fast paced environment is required

Effective communication and writing skills are required

Ability to work within a team and take the initiative

Positive attitude, commitment to excellence and integrity

Pay Range :

$24.95-$41.59 / hourActual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Your recruiter will be happy to discuss all that LPL has to offer!