Resident Services Coordinator

Description

Summary

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions.

This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

Unit Count : 358

Property Type : Lease Up

• High-end / Luxury customer service, Event coordination, creativity, conflict resolution, tech savvy, social media management, good organization.
• Weekends required
• Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
• Develops and publishes property newsletter, which includes planned events, resident services, and advertisements.
• Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Prepares incident reports pertaining specifically to resident issues, in accordance with Company standards.
• Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees.

Ensures guest suites are in rental condition and provides additional amenities to residents, such as movie rentals, books, and games.

Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the work completed.

Prepares weekly maintenance report to verify resident requests are being completed.

Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

LI-CG1

The hourly range for this position is - (Walnut Creek)

Compensation is based on geographic location and individual pay decisions will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

Corporate Positions : In addition to the base salary, may be eligible for an annual performance bonus that is based on individual and company performance.

Onsite Property Positions : In addition to the base salary, may be eligible for a discretionary weekly, monthly and / or quarterly bonus based on budget.

Greystar seeks to attract, recruit, advance and retain top talent. Greystar’s compensation strategy is tailored to appropriately reward the skillset and experience that a team member will bring to the organization.

Robust Benefits Offered for Full-time Team Members :

Medical, Dental, Vision, Life

401(k) with Company Match (eligibility required)

Short-term & Long-term Disability

Critical Illness / Accident / Hospital Indemnity Plans

Employee Assistance Program

Generous Paid Time Off : Time off benefits include vacation, holidays, personal days, and sick time and parental leave

For Union and Prevailing Wage roles compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and / or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.