About the Opportunity
JOB SUMMARY :
The Front Desk Assistant creates a welcoming and informative entry experience and supports the wider community by maintaining campus offerings.
Our team's operating hours are from 7 : 30am-10 : 00pm during weekdays and 9 : 00am-5 : 00pm on weekends. We are currently seeking to hire a Front Desk Assistant for weekend (9am-5pm) and weekday closing shifts (2pm-10pm).
RESPONSIBILITIES INCLUDE :
Coordinates the entry area experience :
- Provides a welcoming, inclusive, and informative experience for visitors to campus - leads people through the check-in process and connects them to their host or necessary resources.
- Communicates effectively with other operations team members (verbally and through documentation) and takes a team-oriented approach to their work.
- Handles conflicts or the unexpected with diplomacy, tact, and common sense. Can handle confidential information with discretion.
- Addresses day-to-day troubleshooting questions brought up by campus users.
- Works with IT / AV to ensure technical support for equipment, especially in regards to supporting evening classrooms.
- Coordinates with campus security guard for campus safety.
Administrative and clerical tasks :
- Co-manages shared email account. Receives / sends mail and packages.
- Supports students or employees learning how to access campus or digital University resources, offers general directions of campus / class schedules.
- Occasionally, setting up meetings or booking rooms.
- Escalates specific questions to the appropriate team members.
- Creates IDs cards and completes other repeating or ad hoc administrative tasks.
Maintains campus amenities
- Maintains a high standard of aesthetic organization of campus fixtures, furniture, and equipment. Takes initiative to notice any faults and escalates to CET for addressing.
- Light resetting of spaces as needed for the next day's opening.
- Restocks communal spaces, like coffee machine / supplies in the kitchen or office supplies around campus.
- Tends to basic cleaning and tidying of kitchen spaces.
- Occasionally assists in setting up, arranging or breaking down meetings or events.
Operations support
- In coordination with the Director of Operations, facilitates campus operational projects by providing status updates and communicating with vendors.
- Receives campus feedback and fields questions and concerns to the Director of Operations in a detailed manner.
MINIMUM QUALIFICATIONS :
- Demonstrate a customer-first, can-do, anything-is-possible attitude. The successful candidate is often the first face of the Roux Institute and therefore must demonstrate our values of a welcoming, inclusion, and dynamism to our community members.
- Demonstrate maturity, diplomacy, common sense, close attention to detail, professionalism and ability to prioritize and adapt in a fast-paced environment.
- Effectively troubleshoot and resolve office technology issues and has the ability to organize, manage, and conceptualize projects.
- Excellent writing and analytical skills as well as strong interpersonal and communications skills are a must.
- Excellent organizational and time-keeping skills.
- Excellent computer skills - effectively utilizing Microsoft Office applications such as Word, Excel and PowerPoint, or ease in learning new applications.
Position Type
Temporary
Position Type
Temporary
30+ days ago