Looking for a candidate skilled in English and Spanish, with a minimum internet speed of 100 Mbps.
Join us as an Account Manager - SaaS Onboarding Specialist, where your role is pivotal in ensuring our clients' satisfaction and product utilization.
You will proactively reach out to clients not yet using our product, guiding them through the system via phone and scheduling onboarding Zoom sessions.
Following each call, you will send proactive emails and text messages and often follow up with clients at a later date.
Compensation :
$8,400 - $9,600 yearly
Responsibilities :
- Making more than 40 outbound calls daily to engage with customers who have not yet started using the SaaS product
- Leading Zoom meetings to guide clients through the platform during the onboarding process
- Setting up follow-up meetings with customers for additional assistance
- Ensuring prompt attendance for all scheduled Zoom meetings with clients
- Sending follow-up emails after each customer interaction
- Actively engaging in all company meetings scheduled
Happy to discuss salary requirements with you during our call.
Qualifications :
- The ideal candidate should be fluent in both English and Spanish and must have a minimum internet speed of 100 Mbps.
- Strong communication abilities are essential, encompassing effective interactions with clients via phone, email, and text.
- Previous experience in customer service or account management, particularly in the technology or software sector, is advantageous.
- Capable of handling a high volume of outbound calls daily (40+ calls) while upholding professionalism and enthusiasm.
- Excellent organizational skills and keen attention to detail are required for managing multiple tasks and follow-ups efficiently.
- Proficient in arranging and conducting Zoom meetings, ensuring accurate scheduling and attendance.
- Demonstrated proficiency in follow-up actions through proactive emails and texts post-client interactions, as well as timely follow-ups on scheduled meetings or calls.
- Devoted to attending all scheduled Zoom and company meetings, actively engaging and contributing to discussions as necessary.
About Company
We are a leading tech-enabled business support company, providing tailored solutions to deliver outcomes, drive profitability, and elevate the customer experience.
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