Inside Sales Associate

Johnstone Supply is your one-stop-shop of HVAC Wholesale needs. We offer a variety of options in heating, air conditioning, and refrigeration.

We are one of the top suppliers for the HVAC dealers in the greater Charlotte area. While you may not have heard of us, our 5 locations (North Charlotte, South Charlotte, Concord, Gastonia and Monroe) are among the 450+ Johnstone Supply locations across the U.S. and Canada.

Opportunity :

We are looking for help in our Concord location. We are a young, rapidly growing organization that is looking for an energetic and motivated salesperson to add to our team.

We’re in one of the fastest-growing industries in the U.S. and our growth has been no different. We offer a fun, fast-paced, consumer-oriented work environment focusing on relationship building and sales.

We’re family-oriented and run our business like a Mom & Pop shop in a corporate world. While no two days are the same, day to day this role can expect to interact with customers in-person and on the phone, manage a consistent supply of inventory, prepare orders for delivery, and source appropriate and available products from a wide range of vendors (e.

g., Honeywell, Nest, and Goodman)

Ideally, this candidate would have some experience and / or training in the HVAC industry, but this is not a necessity.

We work in a collaborative team environment, and if you have a willingness to learn, we are willing to teach you

• We offer competitive benefits and salary including but not limited to, health insurance, HSA, 401K match, and year end performance bonus after 1+ year of employment
• Starting salary will be based on industry experience

Responsibilities :

• Answers incoming telephone calls and greets customers who walk in the store. Handles multiple customers and customer requests simultaneously while maintaining a friendly and professional manner
• Assists customers in making product selections by asking questions and actively listening to identify customer needs. Assists with system or product troubleshooting and answering technical questions.

Identifies alternate or substitute products to meet customer needs

• Enters sales orders into a point-of-sale computer system for invoicing or cash payments. Processes customer returns and warranties following company guidelines
• Follows up promptly on all customer requests for information, quotes, alternative parts and delivery dates. Proactively communicates with customers about any expected delays or issues with their order
• Develops good working relationships and rapport with customers. Greets regular customers by name
• Maintains the highest standards in cleanliness and appearance of the showroom through stocking shelves, housekeeping, creating displays, etc
• Resolves customer complaints and disputes in a timely, professional manner that balances customer requests with business needs
• Prepares and issues sales quotes following company guidelines. Follows up on quotes to secure sales
• Educates customers / prospects re : the variety of products available for sale and the benefits of shopping at Johnstone Supply
• Increases customer satisfaction and store profitability by proactively recommending additional items a customer might need and promotions that might interest them

Locations :

Johnstone Supply Concord

2901 Zion Church Rd.

Concord, NC 28025

Salary and Benefits :

• We offer competitive benefits and salary including but not limited to, health insurance, HSA, 401K match, and year end performance bonus after 1+ year of employment
• Starting salary will be based on industry experience
Benefits :
• 401(k)
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule :

• Monday to Friday
• Weekend availability

Supplemental pay types :

Bonus pay

Ability to commute / relocate :