Are you a motivated and enthusiastic individual with a pion for helping others At Promo Events we are on the lookout for dynamic Call Center Representatives who are ready to make a difference in our customers lives.
If you thrive in a fastpaced environment and are committed to providing exceptional service we want to hear from you!
Key Responsibilities :
- Answer incoming calls from customers and provide accurate information regarding products / services.
- Resolve customer issues efficiently and effectively while ensuring customer satisfaction.
- Doent all customer interactions in our CRM system.
- Escalate complex issues to the appropriate department when necessary.
- Maintain a positive empathetic and professional attitude toward customers at all times.
- Meet or exceed performance metrics related to call handling customer feedback and resolution time.
- Participate in training sessions to maintain current knowledge of our products / services.
Qualifications :
- Previous experience in a call center or customer service role is a plus.
- Excellent communication and interpersonal ss.
- Strong problemsolving abilities and conflict resolution ss.
- Ability to multitask and manage time effectively in a fastpaced environment.
- A positive attitude and the ability to work well in a team.
Remote Work :
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