1-800-GOT-JUNK? is the World’s Largest Junk Removal Service. We have revolutionized and professionalized the industry through our consistent delivery of 5 Star customer experiences, commitment to environmentally-friendly practices, and being a great place to work.
1-800-GOT-JUNK? St. Louis is seeking an experienced Dispatcher to their franchise.
Dispatcher ( Full-Time)
University City
$19-25 / hr
The Dispatcher is a responsible and organized professional that ensures everything runs smoothly by providing precise logistics for the local truck teams to follow along on their routes and driving our customer commitment of On-Time Service.
The Dispatcher is the point of contact for the team members and sales center to ensure all information is in place for efficient execution of exceptional work by our team on the field.
Responsibilities :
- Answer calls and document important information.
- Respond to any issues and follow-up by coordinating with the appropriate truck team members.
- Operate and manage calls and messages from customers, team members, and management.
- Respond to queries related to scheduled services and pro-actively reach out if route changes will impact timelines
- Prioritize and organize calls and services according to the urgency
- Manage Dispatch schedule to ensure availability is maximized and conduct
- Make and receive check-in calls from Truck Team Members
- Conduct Welcome Calls
- Supervise the route and status of field teams to prioritize their daily schedule
- Maintain and update call logs, call records and other important documentation within our booking and scheduling system.
Requirements :
- Minimum high school diploma or equivalent is required
- 2+ years of experience in a similar role
- Excellent communication and interpersonal skills
- Knowledgeable and Proficient in MS Office, Salesforce, Excel, Word, G-Suite, etc.
- GPS software experience desired
- Strong attention-to-detail and multi-tasking abilities
- Ability to work well under pressure in a fast pace environment
1-800-GOT-JUNK? St. Louis is dedicated to helping their employees realize and fulfill their potential at work and in life.
This opportunity offers a competitive base compensation, plus bonus opportunities. Qualified individuals are invited to apply today.
Thank you for your interest in 1-800-GOT-JUNK?
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