Inside Sales Representative

Job Description

Job Description

Job Description

As an Inside Sales Specialist, you’ll be the go-to resource for customers, guiding them through the furniture selection process, solving their challenges, and ensuring a seamless experience from first contact to post-sale support.

You'll be handling inbound inquiries via phone, chat, email, online forms, and in-person showroom visits. You’ll work closely with internal teams, present office layouts over video calls, and follow up with clients to ensure satisfaction and drive repeat business.

The Inside Sales Specialist role is perfect for someone who thrives on helping others and excels at building lasting customer relationships.

Required Qualifications

• 2+ years of experience in an inside sales role.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities with a customer-first mindset.
• Proficiency with sales and support software, such as Hubspot, Salesforce, or similar CRM platforms.
• Willingness to refine and improve approaches to meet changing customer preferences and industry standards.

Preferred Qualifications

• Familiarity with office furniture or ergonomic solutions and an understanding of product benefits and features.
• Ability to conduct video presentations and convey information clearly and professionally.
• Ability to quickly learn and adapt to new product offerings and updates.
• Proven ability to work collaboratively with cross-functional teams.
• Strong organizational skills and attention to detail, with experience managing multiple tasks or priorities.

What You’ll Do

• Respond to inbound inquiries from customers across various channels, including phone, chat, email, and showroom walk-ins.
• Assist customers with furniture selection and provide expert guidance to meet their unique needs and preferences.
• Provide accurate quotes, pricing, and proposals to potential customers based on their needs, negotiating as necessary to close deals.
• Prepare and deliver compelling sales presentations to showcase how the products / services can solve the customer's problems.
• Maintain up-to-date and accurate records in the CRM, ensuring all customer interactions are logged.
• Collaborate with internal teams to ensure a smooth and accurate ordering process for customers.
• Resolve customer issues and overcome challenges throughout the entire purchase and post-sale process.
• Follow up with existing clients to encourage repeat business and check on their satisfaction.
• Maintain relationships with existing customers to encourage repeat business, upsell additional products / services, and generate referrals.
• Adapt to changes in processes, products, and customer needs, providing flexibility and resilience.

Benefits

• A merit-based environment that rewards growth and accomplishment regardless of seniority
• Generous paid time off
• 4% 401K company matching with instant vesting (after one year)
• Excellent group health insurance available to employees and dependents, including domestic partners (4 medical plans, 2 dental plans, and a vision plan to choose from)
• Flexible spending account (FSA) for health care and child care costs
• Company-paid & Supplementary Life Insurance; Long-term & Short-term disability
• Free UPLIFT Desk (after one year)
• 50% discount on all UPLIFT products
• Free healthy (and not so healthy) snacks and drinks
• On-the-job training and skills development
• A supportive and engaging work culture that promotes healthy living

Position Details

• Compensation : $24 / hr + uncapped commission
• Type : Full-time
• Employee Status : Regular
• Work Schedule : Monday - Friday, 8am-5pm
• Location : Austin, Texas

About UPLIFT Desk

As a fast growing, mid-sized Direct To Consumer (DTC) brand company, it’s our mission to deliver sincere, world-class customer service.

We provide optimally designed, quality office solutions to customers. We focus on happier & healthier customers and employees!

UPLIFT Desk has revolutionized the way people shop for office furniture. It all starts with our award winning UPLIFT Standing Desk, made even better when accessorized with our entire UPLIFT office furniture line.

Our product line includes most furniture an office could need. We design office products that optimize customers’ comfort, health, and productivity.

Our Product Development team focuses on designing the highest quality ergonomic office furniture. Then our Content team's ecommerce website offers customers the ability to configure products specifically to their needs.

Our amazing Order Processing and Warehouse teams make sure we have inventory and ship orders the same day. Customers receive award winning support from our Sales and Customer Service and Warranty teams.

We offer the best 15 year warranty in the business! Our Interior Design and Contract Sales teams specialize in large office furniture layouts for commercial buildings that serve most Fortune 500 companies.

Award winning UPLIFT Desk is loved globally!

• Rated Best Standing Desk by New York Times Wirecutter 5 years in a row
• Hundreds of thousands of happy customers around the world sit and stand at an UPLIFT Desk
• Google reviews - 4.9 rating with thousands of reviews

We value our environment :

• We plant 5 new trees in U.S. National Forests for every solid wood desk sold. By partnering with the National Forest Foundation, we're able to plant tens of thousands of new trees each year
• Solar powered operations : Our Austin facilities produce over a megawatt of electricity through roof-mounted solar panels on three large warehouses
• We use sustainable materials in our products. Some examples are :
• Bamboo Desktops, Drawers, & Motion Boards : The world's fastest-growing plant, Moso bamboo is a grass that grows as quickly as an inch an hour
• Eco Curve Desktops : Eco Curve desktops use 100% recycled MDF and have the lowest carbon footprint in the industry due to not using edgebanding, backer boards, adhesives, or solvents
• Rubberwood Desktops : Pará rubber trees produce 99% of the world's natural rubber latex. The rubber production lifespan of these trees is exhausted after about 25-30 years.

Our rubberwood desktops give the trees a second life

Equal Opportunity Employer (EEO)

UPLIFT Desk believes in building an organization whose staff reflects the true diversity of our community. We hire, promote, and reward employees based on results and professional performance.

UPLIFT Desk provides equal employment opportunities to all employees and applicants without regard to religion, sex, age, sexual orientation, gender identity, race, creed, color, national origin, alienage or citizenship status, marital status, partnership status, ancestry, disability, or veteran status.

To all recruitment agencies : We do not accept agency resumes. UPLIFT Desk is not responsible for any fees related to unsolicited resumes.