Job Description
PURPOSE
The Manager of Operational Technology reports directly to the Associate Vice President - Residential and is responsible for the day-to-day management and optimization of the Residential teams operational technology solutions, with a primary focus on our Entrata platform.
The ideal candidate will possess extensive knowledge of the property management industry and demonstrate a strong understanding of Entrata solutions.
This role is critical in driving operational efficiency and ensuring our technology systems support our business objectives.
Qualifications
Key Responsibilities :
Entrata Platform Management
- Oversee the implementation, maintenance, and optimization of the Entrata platform.
- Ensure the Entrata system is configured to meet the company’s operational needs.
- Troubleshoot and resolve any issues related to the Entrata platform.
Operational Technology Strategy
- Develop and execute a strategic plan for operational technology that aligns with the company’s goals.
- Identify opportunities for technology improvements and innovations within the property management operations.
- Stay updated on industry trends and best practices to ensure the company remains competitive.
- Ensure system settings and processes are following relevant laws, regulations, and industry standards is front of mind when interacting with all solutions.
- Monitoring & evaluating the performance & effectiveness of the technology systems & reporting the results & recommendations to the senior management & stakeholders.
Team Leadership and Training
- Develop a team of technology professionals, providing guidance and support.
- Conduct training sessions to ensure staff are proficient in using the Entrata platform and other operational technologies.
- Foster a collaborative and innovative team environment.
Project Management
- Manage technology projects from conception through completion, ensuring they are delivered on time and within budget.
- Coordinate with cross-functional teams to ensure technology initiatives support overall business objectives.
- Develop project plans, timelines, and budgets.
Data Analysis and Reporting
- Analyze data from the Entrata platform to provide insights and recommendations for improving operational efficiency.
- Generate regular reports on system performance and usage.
Partnership / Solutions Management
- Manage relationships with ancillary solution / technology providers.
- Evaluate and negotiate contracts to ensure the company receives the best value.
Skills, Knowledge, Experience and Education
- Minimum of 5 years of experience in operational technology or IT management roles, preferably within the property management industry.
- Proven experience with the Entrata platform is essential.
- Strong understanding of the property management industry and best practices.
- Excellent project management and organizational skills.
- Proficiency in data analysis and reporting tools.
- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Ability to adapt to a fast-paced and changing environment.
- Certifications in project management (, PMP).
- Experience with other property management software and technologies.
- Experience with Change Management initiatives and User Adoption.
Additional Information
Why you should join Morguard
At Morguard, our employees are our greatest investment. We make people our priority and strive to create a culture of respect, health and safety, and equal opportunity to support employees to meet their goals.
When you join Morguard, you join a strong and committed team and will have access to :
- Employer Provided Medical Insurance Options
- Excellent culture that supports a work-life balance with time off for Summer Hours, Vacation, Personal, Sick Leave, and Paid Holidays
- Education Reimbursement Program
- Dollar for dollar matching 401k Savings Plan with immediate vesting
- Opportunity to live onsite within portfolio with our Employee Discount
Manager, Operational Technology
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