Job Summary
The Sr. Technical Advisor position maximizes the value Phone Fix Operations creates with Coca-Cola customers and field service technicians by eliminating service calls.
This job provides efficient technical direction / resolution for post-mix, vending and cooler equipment problems by phone or by video conferencing, field service technician support, parts order processing for customers, and general inquiries of a technical nature.
Additionally, the Sr. Technical Advisor exists to minimize customer down-time and reduce service cost providing support seven days a week.
Duties and Responsibilities
- Troubleshoot equipment issues (e.g., beverage vending, dispensing) via telephone or video conferencing in order to minimize customer down time and service cost.
- Contact customers in order to confirm service or orders (e.g., service follow up, equipment service confirmation, parts delivery confirmation, service scheduling).
- Research and resolve issues for customers, business partners and Company associates in order to expedite service, installations or orders using information systems (e.
g., CCR systems, FedEx or UPS databases).
- Process order information using Coca-Cola information systems to deliver data to customer, business partners and Company associates or to communicate demand for products or services.
- Source and facilitate delivery of assets (e.g., beverage equipment, parts, point of sale material, return of assets) for customers in order to complete projects or installations using Coca-Cola information systems and supplier contacts.
Key Skills and Abilities
- Strong communication skills
- Technical and mechanical aptitude
- Bilingual - Spanish preferred
- Knowledge of the Customer Communications software systems requiring "basic" to "advanced" computer skills with capabilities to navigate multiple systems.
Education Requirements
High school diploma; GED equivalent
Years of Experience
5-7 years of related experience
Required Travel
10% Travel required - MVR will be processed.
Hybrid Work Environment
CCBSS operates a hybrid working environment. This is a teleworking role that requires working at a CCBSS office location on a regular basis (or a minimum number of days per month or week) at the manager's discretion.
The number of days required at a CCBSS office location is at the manager's discretion and is subject to change depending on business needs.
Company Message
Coca-Cola Bottlers' Sales and Services, LLC is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and / or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Nearest Major Market : Tampa
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