Membership and Guest Services Associate

Responsibilities :

Provide administrative support to the Chief Administrator of Membership and Guest Services, and act in a central role for the following :

Processes department’s purchase orders and tracks budgets through Museum’s accounting system and department-specific spreadsheets.

Acts as the central contact for budget planning

• Responds to donation requests of complimentary memberships and guest passes from the community, coordinates materials, and tracks donations and redemptions
• Orders name plates for employees of guest-serving departments
• Assists with research, presentations, and reports
• Arranges department’s travel, including travel for consultants
• Answers, directs, and fields incoming phone calls to the Chief Administrator of Membership and Guest Services
• Organizes files of archival materials and collateral for the Chief Administrator of Membership and Guest Services and manages the organizational structure of the department’s shared electronic folders
• Arranges meetings, including coordinating participants, room bookings, and room set-up, on behalf of the Chief Administrator of Membership and Guest Services
• Gathers information about constituents from the Museum’s customer relationship management system (Tessitura) to assist with customer queries on behalf of the Chief Administrator of Membership and Guest Services
• Acts as the point of contact and handles special requests for admission and memberships
• Acts as supervisor’s proxy to approve purchase orders and employee timesheets
• Supports Chief Administrator of Membership and department with a diverse array of special projects. Past special projects have included benchmarking studies with peer U.

S. museums and finding a coffee supplier for the Members Lounge

On occasion, provides on-site support at programs or events (some evenings and weekends will apply)

Skills, Knowledge and Abilities :

• Strong clerical, organizational, and word processing skills (proficient in Microsoft Office Suite, especially Word and Excel)
• Strong spelling and grammar skills
• Meticulous attention to detail
• Good communication and interpersonal skills, able to conduct well with the public and use good judgment
• Pleasant and professional telephone, email, and in-person presence
• Motivated and able to perform tasks with light supervision

Education and Experience :

• Bachelor's degree in related field; OR, any equivalent combination of related work experience and / or education from which comparable knowledge, skills and abilities have been achieved.
• Experience working in an office environment; customer service or hospitality preferred
• Previous clerical / administrative support experience
• Experience navigating a database
• Experience handling money and confidential personal information
• Experience with customer relationship management system, ticketing, or retail system

Equal Opportunities for All

At the MFAH, we believe that diversity, equity, accessibility, and inclusivity are fundamental to our organization. We welcome all candidates whose experience has prepared them to contribute to our organization and our pledge for workplace diversity, inclusion, and excellence.

Our commitment to our policy and practice of nondiscrimination represents more than good intentions. It provides for employment decisions that are made without regard to race, creed, color, age, gender, sexual orientation, religion, national origin, gender identity or expression, genetic information, disability, or veteran status, or any other protected characteristic as established by law or any other reason unrelated to your ability to join and contribute to our organization and support our mission to provide a museum experience for all.

Research shows that women and individuals from underrepresented backgrounds often apply to jobs only if they meet 100% of the qualifications.

We recognize that it is highly unlikely that an applicant meets 100% of the qualifications for a given role. Therefore, if much of this job description describes you, then you are highly encouraged to apply for this role.

The MFAH is equally committed to the full inclusion of all qualified individuals interested in employment with the organization.

As part of this commitment, we want to ensure that persons with disabilities are provided reasonable accommodation needed to 1) participate in the job application or 2) interview process;

3) perform essential job functions; and / or 4) participate in the benefits and privileges of employment with the MFAH. If reasonable accommodation is needed, please contact the human resources department : [email protected]

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