Service Advisor

For over 80 years, the Cavender Auto Family has strived to offer the best dealership experience by proudly serving our community, employees, and customers.

The Cavender Auto Family has experienced remarkable growth over the last 5 years with 18+ dealerships across San Antonio, Austin, Lubbock, Midland, Oklahoma City and Columbus and Weimer Texas.

Here at Cavender Auto Family we believe in Making Confidence Happen (MCH) by acting with integrity, showing our customers we care, taking ownership of our actions, bringing a positive energy to our store and our customers, and being the subject matter experts to all our customers.

This is the motto that embodies our entire culture here at the Cavender Auto Family, and what has helped us grow into the amazing company we are today!

Cavender Toyota, a Cavender Auto Family Dealership, is currently looking for a talented Experienced Automotive Service Advisor to join our growing family and help Make Confidence Happen Veterans and Military spouses are encouraged to apply!

Why Work at Cavender Toyota :

• 2nd Largest Toyota dealership in America
• 7,000 - 8,000 customer RO’s written monthly
• 300 cars through drive daily
• 4 day work week
• Medical, Dental and Vision Insurance, and pet insurance
• Paid Time off
• Paid Maternity and Paternity leave (Parental Leave)
• Company Paid $10,000 life insurance policy
• Employee discounts on Vehicles, Service and Parts
• Professional growth and development training on a quarterly basis.

Here is what you will be doing :

• Greet all customers promptly and professionally
• Determine customer’s primary concern and then review additional maintenance needs when appropriate
• Offer a no cost vehicle condition inspection to every customer
• Give and document fair, competitive, transparent price quotes, with the customer and dealership’s best interest in mind
• Communicate with each customer in a fashion that leaves them feeling comfortable and informed every time
• Handle all customer complaints immediately and resolve to the customer’s satisfaction
• Establish and maintain great customer relationships that encourage repeat and referral business
• Work as a team player and uphold the company’s standards of professionalism and integrity
• Other duties as assigned

Here is what you will need :

• Minimum 1+ years prior Service Advisor experience required in a dealership or secondary shop
• Mainline advisor experience is preferred
• High Volume dealership experience preferred
• CDK experience is preferred
• High School Diploma / GED is required
• Must be energetic, enthusiastic and team oriented
• Must be skilled at listening, problem solving and communication
• Submit to and successfully complete MVR, background check, and pre-employment drug test .
• Valid driver’s license

We are an equal opportunity employer and prohibit discrimination / harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.