Concierge

Concierge

Theability to anticipate Guests needs provide attentive communicationbe resourceful and wellinformed ensures our guests have a trulymemorable and personalizedexperience.

Compensation : Hourly rate ranges from $30.23 to $40.31

Summary ofResponsibilities :

Responsibilities andessential job functions include but are not limited to thefollowing :

• Consistentlyoffer professional friendly and engagingservice
• Assist guests with mail messages andany plans or arrangements the guest intends to make during theirstay
• Assist guests regarding hotel facilitiesin an informative and helpful way
• Use a clearand articulate speaking voice with proper verbaletiquette
• Exercise judgment while handlingguest inquiries and respond promptly with accurate and thoroughinformation according to the individual needs ofguests
• Appropriately arrange and confirmrecreational dining and / or business activities for both inside andoutside the property
• Promptly answer phonesusing a positive and articulate speaking voice with proper verbaletiquette
• Keep detailed and accurate records ofall guest interactions and requests through daily computer and / orpaperwork and log sheets
• Handle guest mail andsmall packages leaving messages whennecessary
• Constant upkeep of all desk resourcesand keeping desk organized and clean
• Update allinformation at desk to keep current and up to date includingrevising disks and master copies as well as informing fellowConcierges through the Diary Flyers and Announcements and MemoBook
• Resolve guest challenges conductingthorough research to develop the most effective solution for theguest
• Listen and extend assistance in order toresolve challenges quickly and efficiently using experiencedjudgment and discretion
• Ability to effectivelydeal with internal and external guests some of whom may requirehigh levels of patience tact and diplomacy in an effort to diffuseanger and / or collect accurate information to resolvechallenges
• Ability to suggest a wide variety oflocal and statewide attractions for guest entertainment as well asability to give accurate and cleardirections
• Hearing and visual ability toobserve and detect signs of emergencysituations.
• Strong judgment skills and theability to prioritize many requests
• Followdepartment policies procedures and servicestandards
• Follow all safetypolicies
• Other duties asassigned

Qualifications :

• Previouscustomer related experience an asset
• Mustpossess a professional presentation
• Mustpossess outstanding guest services skills and sophisticated verbal& written communication skills
• Abilityto listen to speak and write English effectively andclearly
• Ability to accurately access and inputinformation using a moderately complex computersystem
• Computer literate in Microsoft Windowapplications an asset
• Strong interpersonal andproblem solving abilities
• Highly responsible& reliable
• Ability to work well underpressure in a fast paced environment
• Ability towork cohesively with fellow colleagues as part of ateam
• Ability to focus attention on guest needsremaining calm and courteous at alltimes

RemoteWork : EmploymentType :

EmploymentType : Fulltime

Fulltime