Position Overview
The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and / or ID cards.
The CSS is responsible forassisting the client with the successful processing of Zelis services, performs day-to-day functions of managing the account, and makes decisions on how to approach projects for best results.
This role supports the Payments Optimization Business Unit / Service Operations.
Key Responsibilities
Participates in regular meetings with stakeholders, to provide leadershipand technical solutions to accomplish business objectives
Communicates & supports the Zelis Client Services vision / direction with clients and team members
Develops and sustains productive customer relationships
Proactively identifies complex problems; identifies, proposes, and implements solutions in a deadline driven environment
Establishes courses of action for self and others to ensure that work is completed efficiently
Supports continuous improvement efforts both internally and externally
Provides high level of customer service and satisfaction on all team accounts
Expands knowledge of Zelis and client’s business processes, technical systems, software, and delivery processes for case / issue management
Continual adherence of HIPAA, Compliance & Security policies
Required Qualifications
2+ years of Previous Customer Service experience
Experience working as a relationship or client service manager, implementation and / or project management
Preferred Qualifications
Experience in gathering business requirements, root cause analysis, business rule configuration, and / or testing software configuration
Knowledge of Jira and / or Salesforce
Education
Highschool Diploma or GED is required
Bachelor’s Degree Preferred in business, healthcare, or technology preferred
Client Support Specialist
The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. Communicates & supports the Zelis Client Services vision/direction with clients and team members. The CSS is responsi...
Client Support Specialist
The Client Support Specialist (CSS) serves as the primary point of contact for multiple Zelis Clients post Go-Live for processing of Claims Communications, Payments, and/or ID cards. Communicates & supports the Zelis Client Services vision/direction with clients and team members. The CSS is responsi...
Client Support Specialist
We are looking for a Client Support Specialist to join our Deposit team and serve as the digital frontline for our company. The Client Support Specialist will handle inquiries, resolve issues, and provide seamless assistance across digital channels. This crucial role supports Lead's clients and part...
CoxHealth IT Support Analyst - Centralized Provisioning
The Support Analyst I provides guidance and real time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, electronic support troubleshooting and ...
Desktop Support Technician - $55k
Previous experience supporting Sales Force, Genesys, Teams, and eClinicalWorks a plus. ...
Specialist - IT Support
Provide onsite and remote IT technical support for a diverse and complex technical environment covering many different IT methodologies. Duties, responsibilities, and activities may change at any time with or without notice. Bally's Corporation is one of the world's leading entertainment companies, ...
IT Support Engineer
Monday - Friday 8a-5pOn Site location: St. Charles, MOPropper pays competitive wages based upon experience and skill set. ...
Customer Service - Representative
Waterway is now hiring Customer Service - Representatives at $17 per hour for our Woodsmill location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. The Customer Service - Representative of...
Finance IT Specialist
So, what are you waiting for? A new career awaits you with endless opportunities. Must possess strong and effective interpersonal and written communication skills, with the ability to explain complex financial datasets. Bunzl Distribution offers competitive salaries, a comfortable work environment, ...
Technical Support Engineer
The "Technical Support Engineer" will provide field experienced Technical Support. Analyze, design, and present technical information. ...