Responsibilities
- Establish a trusted advisor relationship that works to ensure we are meeting and / or exceeding customer’s expectation with our product
- Maintain high customer satisfaction ratings, per company standards
- Prioritizing and driving resolution on escalated customer issues You are the Quarterback
- Own overall relationship with assigned clients, which include : Increasing adoption, ensuring retention and growing revenue
- In-depth understanding of clients and their business needs / goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
- Recommend appropriate service and pricing structure and generate proposals and contracts
- Developing success plans for customers that outline their critical success and growth factors
- Works successfully with all levels of the organization internally and partners externally
- Manage the orchestration of dynamic and / or mission critical projects involving multiple internal and external stakeholders over extended time periods
- Lead Executive Business Reviews for top accounts
- Facilitate on-site client engagements on an as needed basis
LI-BD1
Qualifications :
- 2+ years of related experience
- Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
- Proven ability to drive continuous value of products
- Previous SaaS experience is a plus
- Experience upselling to existing customers
- Proven interpersonal management skills and exceptional business acumen
- Attention to detail, strong organizational skills, and an absolute focus on quality of work
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