Equipment Services Manager

The Equipment Services Management acts as an internal customer liaison between the Equipment Services Management group and Sales, Operations, Logistics, Finance, Accounting, Supply Chain and the vendors working on our trailers and scanners.

Provides support and information relating to Equipment Services, facilitates repairs and works with the local team to ensure service levels are being achieved for our customers both internal and external.

Specific duties include, but are not limited to :

Assist the Sr. Director of Equipment Services Manager with coordinating asset availability with sales needs including open day’s availability and full asset utilization.

Acts as an internal customer liaison between the Supply Chain, Sales and Operations groups. Attends regional operational calls to determine potential future asset purges, open days and service issues related to scanners and trailers.

Provides support and information relating to new and used equipment availability and delivery, external equipment rental, inter-regional transfer, equipment disposal, and equipment support information.

Manages equipment availability for interim opportunities. Works with Regional Sales Specialists to coordinate unit needs and deliveries.

Assists the Sr. Director of Equipment Services with escalating service issues with vendors and OEMs. Works with Regional VPs, Directors and Manager of Operations to identify service deficiencies and needs.

Communicates with OEM / vendors and field teams to expedite acute equipment related concerns.

Works with Sr. Director of Equipment Services, the Regional VP of Operations and VP of Supply Chain to find reduced expense opportunities while driving increased uptime and reliability for customers.

Other duties as assigned.

Position Requirements :

High School Diploma or Equivalent Experience

Minimum of 10 years related experience.

Strong problem solving skills. Ability to understand business needs, assess resources, and determine viable solutions.

Demonstrated success / ability to manage multiple projects, prioritize to deadlines and deliver high-quality results on time.

Attention to detail while understanding the big picture, strategy and purpose.

Customer-oriented approach with ability to find solutions to complex issues.

Demonstrated advanced understanding of Excel (e.g. macros, pivot tables, external data ranges).

Excellent verbal and written communication skills.

Job requires approximately 10% travel.

The COVID-19 vaccination is / may be a condition of employment.

All candidates who accept an offer for employment will be required to successfully complete a pre-employment background check and drug screen as a condition of employment.

Preferred

Master's Degree

Healthcare Clinical Engineering Experience

Field Service Experience

Demonstrated understanding of MS Access, SQL, and relational databases.

Physical Requirements :

Standard Office Environment

More than 50% of the time :

Sit, stand, walk.

Repetitive movement of hands, arms and legs.

See, speak and hear to be able to communicate.

Less than 50% of the time :

Stoop, kneel or crawl.

Climb and balance.

Carry and lift 10-20 lbs.