Job Description
Job Description
Are you looking to join a team of passionate professionals who deliver high-quality service?
Do you have a talent for building positive relationships with others?
Can customers hear you smile through the phone?
If you answered yes to any of these questions, wed like to introduce you to an exciting new opportunity that could be the perfect opportunity for you!
About The Opportunity
Our client is seeking warm and welcoming individuals to help deliver high-quality customer service. Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls.
Candidates should have exceptional customer service and communication skills and should be able to independently troubleshoot and resolve customer concerns in a timely manner.
Day-To-Day Responsibilities :
- Efficiently answer inbound customer calls and route to appropriate personnel as required.
- Employ exceptional customer service skills and phone etiquette to meet and exceed standards.
- Provide accurate service updates to clients and serve as a liaison between field personnel and customers.
- Employ effective communication and conflict resolution skills to address and resolve a variety of customer concerns, complaints, and inquiries via chat, telephone, and email.
- Utilize effective problem-solving skills to resolve concerns in a timely manner and conduct additional research as required.
- Accurately update account information to maintain accurate customer records.
- Provide support with dispatching as required and maintain a working knowledge of company products, services, and promotions at all times.
- Perform other duties as assigned.
Desired Skills :
- Driven to meet and exceed productivity goals and objectives
- Proven ability to meet and exceed call center metrics and objectives
- Outstanding ability to build positive and trusting relationships with others
- Results-driven approach to success with a strong emphasis on efficiency
- Exceptional customer service skills with a robust knowledge of phone etiquette
- Strong verbal communication skills with the ability to courteously address concerns
Benefits :
- Competitive pay structure with incentive opportunities
- Medical, dental, and vision insurance
- World-Class training and career development opportunities
Requirements :
- High School Diploma or equivalent required
- Minimum of one (1) year of experience in a customer service environment
- Proficiency operating general computer applications and systems
About Lehman Consulting and Recruiting
Lehman Consulting and Recruiting has years of experience matching candidates with their perfect positions! At LCR, we understand just how competitive todays job market is and have a proven track record of helping candidates turn their passions into a reality.
Let us help you find your perfect match today!
LCR is an equal opportunity / affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.
Call Center Agent - 1178559
Successful Call Center Agent candidates will help create an outstanding customer experience and will attend to a high volume of inbound calls. Proven ability to meet and exceed call center metrics and objectives. Efficiently answer inbound customer calls and route to appropriate personnel as require...
Call Center Agent
The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. WE ARE HIRING FULL-TIME INBOUND AGENTS FOR OUR CALL CENTER AT OUR CORPORATE HEADQUARTERS LOCATED IN SCHAUMBURG, IL. Famili...
Entry Level Call Center Agent - Remote
The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service ...
Call Center Agent
The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. WE ARE HIRING FULL-TIME INBOUND AGENTS FOR OUR CALL CENTER AT OUR CORPORATE HEADQUARTERS LOCATED IN SCHAUMBURG, IL. Famili...
Sales Representative
Are you a self-motivated, competitive, and highly-driven salesperson looking to take the next step in your career? Our field sales representative position just might be what you’re looking for. You are the producer of new business in your sales territory, capable of targeting, nurturing, and c...
Outside Sales Representative
We're looking to add Outside Sales Representative to our team to support our growth in the Itasca market. Works to expand sales with existing clients. Work with core supplier target account programs by scheduling sales calls and presentations. Outside Sales experience is required. ...
Front Desk Receptionist
Christie's International Real Estate holds the area’s most extensive selection of beautiful homes and top-notch real estate agents.We lead the industry in technology and marketing as a luxury referral network that spans the globe.We currently have the opportunity to add a Franchise & Corporate Paral...
Customer Service Representative - State Farm Agent Team Member
Establish customer relationships and follow up with customers, as needed. Use a customer-focused, needs-based review process to educate customers about insurance options. Develop leads, schedule appointments, identify customer needs, and market appropriate products and services. Interest in marketin...
Part-time Industrial Customer Service Rep
Simmons Knife & Saw a leading manufacturer of high quality band and reciprocating cutting blades since 1946 is seeking an experienced well organized customer centric highly motivated parttime Customer Service Representative to join our team. Obtain and verify all customers names addresses shipping i...
Customer Service Rep I
As a Customer Service Representative, you will ensure that we deliver on our promise of outstanding service. You'll work with customers, business partners and drivers to make sure we are meeting our commitments and delighting our customers at every step of the experience. Work with internal and exte...