Inside Sales Representative

Position Mission :

The Commercial Systems Group Inside Sales Representatives (ISR) mission will be to assist the Commercial Systems Group Sales Representative in the field by providing excellent Customer Service and administrative support that will help drive sales of Commercial Systems Group products to new and existing NAPA Customers.

Performance Measures :

• Sales Quota
• Customer Focus
• Product Knowledge
• Personal Effectiveness / Credibility
• Problem Solving / Analysis
• Time Management
• Technical Capacity

Responsibilities :

In this position, the ISR will assist in the achievement of strategic sales objectives for a specific CSG Region. The ISR shall establish and maintain positive relationships with both new and existing clients.

The ISR will work to grow these relationships as opportunities to preserve, promote, and expand business. The ISR plays a fundamental role in keeping customers happy, advancing the sales cycle by answering questions for current customers, and driving revenue growth to meet company goals.

The ISR will also assist TRACS Operations with the Retention and Collection Process.

• The ISR will conduct outbound consumer calls to a pre-determined list of prospects.
• The ISR will speak with prospective customers about software services that will benefit them from a financial, process improvement, and customer service perspective.
• The ISR will set up web-based demos for this high-visibility software, will recommend services to customers and guide them through a consultative direct sales presentation over the telephone.
• The ISR will advise them on the cost-effective benefits that the Commercial Systems Group can provide.
• The ISR will then pass the qualified candidate over to the Commercial Systems Group Sales representative to close
• Utilize Salesforce for logging calls, adding prospects, inputting information, and more.
• Identify and pursue new opportunities with new and existing accounts.
• Create quotes and proposals for customers and prospects.
• Travel within sales territory for current shows to promote NAPA products and build relationships up to 20%
• Inform clients of past due amounts and attempt to collect passed due payments
• Respond to customer inquiries and address service complaints in a timely manner
• Analyze customer feedback and develop new techniques to ensure customer retention
• Provide excellent customer services and ensure customer satisfaction
• Provide resources for new customers such as training schedules, online training videos and provide necessary support contacts.
• Familiarity with accessing and creating DocuSign Purchase Sales Agreements.

Experience, Education, and Abilities :

• Significant experience (at least 6 months) with large volume sales, preferably selling a software application / solution or comparable advanced technology product / service
• Demonstrates organizational and planning skills, practice time management, meet deadlines and display a sense of urgency
• Demonstrates initiative and take action when appropriate
• Demonstrates professionalism, good judgement and a strong work ethic
• Ability to communicate, present, and persuade on the phone
• Possesses problem solving and decision-making skills
• Ability to provide excellent phone presence and customer service
• Must be able to solve problems
• Ability to speak clearly and listen attentively
• Must be self-motivated
• Able to multi-task, prioritize, and manage time effectively
• Proven attention to detail and thorough documentation
• Some Travel is Required (up to 20%)
• Team Player
• Proficient in MS Office suite
• Knowledge of Salesforce
• High School Diploma or equivalent work experience required

Working Conditions :

• Operates in a remote / professional office environment as well as on the road.
• Hours may fluctuate based upon demand
• Employee is regularly required to talk and hear
• Employee is frequently required to sit, stand; walk; use hand to finger, handle or feel; and reach with hands and arms.
30+ days ago