Host / Hostess

Position Summary

The Host / Hostess assists the Dining Room Supervisor in leading the servers to deliver meals services with a hospitality focus in accordance with all laws, regulations and company standards Reports to the Dining Room Supervisor.

Qualifications

• Must have high school diploma or equivalent
• Prior server or host / hostess experience preferred

Primary Job Responsibilities

• Performs dining room duties as assigned by Dining Room Supervisor
• Sets up dining room meeting company hospitality standards : proper linen, table settings, supplies in place, etc.
• Plans, decorates and assists with set up for fine dining program
• Provides appropriate lighting and temperature in dining room for residents’ comfort
• Conducts pre meal menu review meeting with servers
• Assigns stations and cleaning / prep work for servers
• Greets and seats residents and visitors in a welcoming manner
• Provides menus and assists resident with food selections
• Checks for beverage refills timely
• Maintains host sheets and meal charges ensuring accurate meal counts are delivered to business office
• Ensures food is served with appropriate serving techniques
• Ensures room service trays are prepared and delivered timely
• Directs and guides servers during meal service and clean up
• Strips and resets tables as needed during serving times
• Removes soiled linens and places in designated laundry areas
• Removes trash and keeps dining room clean, dry and free of safety hazards
• Prepares for next meal : clean tables, wipe out chairs, fill condiment containers, mop, sweep, etc.
• Ensures servers follow established safety guidelines
• Assists servers as needed
• Oversees meal service for portions, temperature and presentation in the absence of the Dining Services Director
• Works with Dining Services Director to ensure communication and teamwork between kitchen staff and servers
• Works with Dining Services Director and Sales Director to ensure flawless execution of special events
• Serves as host / hostess for special events

Additional Requirements

• Must enjoy serving seniors and reasonable accommodate resident preferences in dining services
• Must demonstrate excellent customer service and hospitality
• Must demonstrate trustworthiness and dependability
• Must work efficiently and effectively with little to no supervision
• Must demonstrate effective communication skills and be able to help resolve complaints graciously
• Must demonstrate positive resident and guest relations through a courteous, cooperative, and understanding manner
• Must present in a professional manner in accordance with Company uniform and dress code standards
• Displays integrity and professionalism by adhering to Century Park?s Code of Ethics and completes all required compliance training
30+ days ago