AVP, Claims Manager

Chubb is currently seeking a Lost Time Workers' Compensation Claim Manager for our Central Region. The Manager will be responsible for leading a team of Workers' Compensation claim examiners in the delivery of the highest quality claim work product while meeting all internal and external compliance requirements for multiple jurisdictions.

The position will report to the Workers' Compensation Regional Claim Leader and reside in either our Dallas or Chicago. This is a work-from-the-office position requiring all candidates to from the Chicago or Dallas offices a minimum of 3 days per week.

• Ensure the delivery of timely and effective claims service through supervision of a team of examiners and technical assistants at various experience levels
• Train, mentor and develop staff who are at different stages of their career and experience levels
• Provide advanced technical guidance on claim investigation, reserving, medical, disability and litigation management, case resolution and settlement strategies
• Utilization of advanced analytics and metrics to manage team efficiently and effectively
• Understand jurisdictional compliance requirements and ensure the team is meeting or exceeding the standards
• Actively participate in claim committees, account file reviews and project teams to address internal workflows, systems, and compliance issues
• Demonstrate highly developed analytical, problem-solving and negotiation skills
• Develop and maintain strong business relationships with internal and external customers to enhance Chubb's brand in the marketplace
• Partner with underwriting, claims business consultant and claims teams to enhance and manage marketing initiatives and customer service commitments
• Exhibit strong business acumen to internal and external customers by providing accurate guidance on statutes, regulations, coverages, and service issues
• Effectively control the use, work product and expenses of outside vendors
• Coach team toward effective collaboration with internal resources like Regional Claims Specialist, regional and local nurses, SIU, Recovery and Claims Ops
• Exercise leadership by conducting reviews of examiner and technical assistant work product and teamwork efforts to deliver well written, supported performance management feedback and reviews
• Show exceptional performance management skills by providing timely coaching and feedback and creating meaningful business goals and development plans
• Model exceptional management skills at collaboration, influence, strategic focus, flexibility, communication, and accountability
• Positively influence the team environment to maintain a high level of employee engagement
• Leverage knowledge transfer and training skills for effective staff development toward their personal success and career advancement
• Work autonomously within granted authority level

Technical Skills & Competencies :

• Strong proficiency in all areas of Workers' Compensation claims adjusting
• High level of accuracy with claim financials : benefit / bill payment, coding, reserves, and inventory management and then impact of claims transactions on customers
• Advanced understanding of Claim Best Practices and Business Analytics
• Ability to incorporate analytical data into team management
• Exceptional negotiation skills and resources that will influence team results
• Strong business acumen and understanding of the fundamental components of Claims, Underwriting, agency relationships, industry strategies and trends
• Extensive knowledge of insurance contracts, investigation techniques, legal requirements, and insurance regulation
• Exceptional oral, written, and presentation skills that positively influence a wide audience within and outside the Claim department
• Ability to promote open communication that fosters an environment of continual learning, staff development and team collaboration
• Track record of success in coaching and developing staff
• An ability to be flexible, imaginative and to work well in teams
• Exceptional organizational, prioritization and time management capabilities
• Innovative thinker with ability to multi-task, plan, and delegate appropriately

Experience, Education & Requirements :

• Minimum 10+ years of experience in handling Workers' Compensation claims
• Prior supervisory experience required
• Ability to handle claims in multiple jurisdictions and within compliance standards
• Licenses in Texas is a plus. Applicants will have 180 days from date-of-hire to acquire the necessary licenses if selected for the position.
• AIC, RMA or CPCU completed coursework or designation(s) are a plus.
• College Degree preferred.
30+ days ago