A company is looking for a Senior Tech Support Specialist to support clients globally within a Desktop-as-a-Service (DaaS) environment.
Key ResponsibilitiesAct as the second line of support and escalation point for client issuesInvestigate problems, identify solutions, and document findingsImplement automation improvements to reduce repetitive issues and prevent future occurrencesRequired QualificationsOver 5 years of experience in a Managed Service Provider (MSP) or similar environmentProficient in SQL Server, firewalls, virtualization, RMM tools, Office 365, and AzureExperience with a variety of third-party applications and servicesAbility to explain technical terms in a non-technical mannerStrong understanding of Great Customer Experience
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Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities...
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Over the next decade, Georgia Tech will become an example of inclusive innovation, a leading technological research university of unmatched scale, relentlessly committed to serving the public good; breaking new ground in addressing the biggest local, national, and global challenges and opportunities...
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II, iat 2, iat two, iat level 2, iat level two, iat level ii, security plus, security +, securityplus, CND, SSCP, CCNA security, GSEC, security+, admin, administration, administrator, system, systems, sys, relocation, relo, help desk, helpdesk, help-desk, desktop, desktops, issues, servicenow, passw...
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