Director of Professional Services

VirtualVocations
Norcross, Georgia, United States
Full-time
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A company is looking for a Director of Professional Services to manage complex Contact Center applications and lead project teams.

Key ResponsibilitiesDevelop and maintain relationships with customers, partners, and internal teamsOversee end-to-end project success, ensuring profitability and customer satisfactionLead technical teams in CCaaS implementations and mentor team membersRequired QualificationsBachelor's degree in computer science, IT, or engineering preferred10+ years of experience in Contact Center and UC environments5+ years of NICE CXone software project leadershipExperience with enterprise-level CCaaS architectureExperience creating and presenting to executive-level stakeholders

7 days ago
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