Desktop Support Analyst

IntroductionVisium Resources has been asked to identify qualified candidates for this Desktop Support Analyst position located in Orlando, FL.

This position is a short term contract hire opportunity - 4 week contract. SummaryThe Desktop Support Analyst will be responsible for performing moderately complex analytical, technical and administrative work in the planning, design and installation of new and existing computer systems.

Will provide day-to-day consultation, instruction, troubleshooting and problem solving to computer users for hardware, software, network and related computer systems and devices.

Will evaluate, review and enforce computer hardware and software standards of the organization. This position requires knowledge of all phases and variations of computing systems and support Job Description : · Installs, configures and ensures the effective operation of all end user hardware and software, peripheral equipment and mobile devices within established standards.

• Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.· Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
• Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
• Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.· Performs moderately complex troubleshooting procedures encompassing multiple technology platforms.
• Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
• Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.
• Provides on call support as needed 24 hours a day, 7 days a week (Rarely, if ever, exceeding 40 hours per week). Visium Resources is an award-winning employment firm with a mission to match talented individuals with highly successful organizations.

At Visium, our company's success is based on your success. When you work with us, you are never 'just a number'. You are our most important asset.

Here, you will know us by name through our regular visits to client sites and even occasional luncheons. We will always be there when you need assistance and will always go the extra mile to ensure that you are as successful as possible.

Whether you're looking for contract, contract-to-hire or permanent opportunities, we firmly believe there is no employment agency that will work harder for you than Visium.

Visium Resources is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need.