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Patient Care Representative

VirtualVocations
Oxnard, California, United States
Full-time

A company is looking for a Patient Care Representative II to manage patient interactions regarding outstanding balances and issues.

Key ResponsibilitiesMake outbound calls and receive inbound calls from patients to resolve outstanding balancesDocument patient complaints and manage tasks in Oracle and other systemsProvide 24-hour customer service and assist with financial assistance in accordance with policiesRequired Qualifications3-5 years of customer service experience or 2-4 years of medical collections experience preferredComprehensive understanding of patient benefits and insurance carrier explanationsStrong performance in cash collections and overcoming objectionsExcellent time management skills and ability to balance multiple tasksSelf-motivated with a high energy level and ability to perform effectively under pressure

13 hours ago
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