Manager Eligibility Enrollment

Location : Livonia, MI and surrounding areas Schedule : Mon-Fri 8am-4 : 30pmThe Eligibility Manager is responsible to oversee the staff for their department who are either on-site in a hospital or within an office.

This individual will evaluate the progress of the department, maintain employee records, provide quality assurance, reporting, work with clients, etc.

Foundation Knowledge, Skills, and / or Abilities Required : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Duties and Responsibilities :

• Oversee and direct the daily activities of the Department
• Coordinate account inventories and report daily / weekly to the Operations Manager
• Prepare and conduct staff training
• Maintain time and attendance records for staff
• Coordinate and / or assume responsibilities for employees during absenteeism, heavy workloads, etc.
• Some travel is required
• Coordinate overtime to accommodate workloads when necessary
• Report and document employee disciplinary problems to superiorsAdditional Duties and Responsibilities :
• Conduct quality assurance measures (i.e. auditing accounts, employee productivity, assist with evaluations of employee work performance)
• Client services
• Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by managementEducational / Vocational / Previous Experience Recommendations : Firstsource 2009 restricted 2
• Bachelor's degree or equivalent experience is required
• Medical assistance program experience is required
• Ability to effectively work and communicate with coworkers, staff and clients
• Ability to present oneself in a professional and courteous manner at all times
• Working knowledge of personal computers
• Demonstrate initiative and creativity in fulfilling job responsibilities
• Excellent written and verbal communication skills
• Ability to prioritize multiple tasks in a busy work environment
• Must demonstrate strong leadership abilitiesWorking Conditions :
• Call Center environment.
• Must be able to sit for extended periods of time
30+ days ago