The Experience Lab Operations Senior Associate (Onsite, Nashville)

Main areas of focus : Project Management, Front Desk, Customer Service, Ticketing, Retail

Location : Onsite at The Experience Lab in Franklin, TN

Eligibility

charity : water hires from all 50 U.S. states. At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future

JOB HIGHLIGHT

You'll organize, manage, and oversee the operations for The Experience Lab.

JOB SUMMARY

Reporting to The Experience Lab Director, you'll work hand in hand with the core team to ensure the front desk is staffed, volunteers are recruited, special events are coordinated, and the space is organized and cleaned (among other things).

You'll be the go-to person for helping coordinate all the internal and external stakeholders to ensure The Experience Lab is always ready to help reach more people with the charity : water story.

YOU'LL BE RESPONSIBLE FOR...

• Supporting the Director with day-to-day operations including staffing, maintenance calls / vendors, and logistics
• Helping coordinate special events and visits from charity : water staff, donors and other groups in the Nashville and Franklin area
• Helping collect and analyze feedback from guests to continuously optimize and improve the visitor experience
• Helping managing the front-desk experience by greeting and checking guests in and out
• Handling bookings, cancellations, and payments
• Helping field requests and support group visits and special events
• Assisting in volunteer management and schedule coordination

YOU MUST HAVE...

• 3+ years of project management and / or customer service experience
• Exceptional organization, communication and project management skills
• Superior verbal and written communication skills
• Schedule flexibility; including weekends
• Ability to take direction and work independently to accomplish assigned tasks
• Incredible attention to detail and ability to multitask

IT'S AN ADDED PLUS IF YOU HAVE...

• Experience working in a high-touch retail environment
• Proficiency with Jira, Google Suite, or other project management tools
• Knowledge of various point-of-sale software, ticketing, and / or fundraising platforms
• Love of hospitality

YOU'LL BE SUCCESSFUL IF...

You're extremely organized and detail-oriented

You prioritize well and are able to manage important projects, schedules, and communications in an orderly fashion. You can handle and prioritize several projects at once.

You can turn a long thread of email correspondence into actionable items for multiple people.

You're methodical

You are able to formulate and follow clear processes and steps. Whether it's cleaning and categorizing data, managing an event task list, or sourcing freelancers, you can create a repeatable process to help save time and ensure consistency.

You're a team player

You can coordinate efforts with many different departments both internal and external to get the job done right. You use sound judgment and intuitive analysis.

And you know to follow up to make sure everyone's on the same page, especially when it comes to donor info and other Accounting tasks.

You're trustworthy and professional

You've proven you're equipped to handle and maintain confidential information. You're set on

learning all the ins and outs of the org so that you can handle any question that comes your

way.

TEAM OVERVIEW

The Marketing & Growth team is a deeply passionate, incredibly thoughtful, and highly skilled group of storytellers, marketers, and makers.

Through our Brand & Content, Marketing & Communications, Supporter Experience, Growth, and Experience Lab teams, we create innovative campaigns, craft powerful stories, and deliver world-class experiences to help the world, along with our amazing community of supporters, become more aware of the global water crisis and inspire them to join us in our mission to end it.

ORGANIZATIONAL OVERVIEW

At charity : water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world.

Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we've brought clean water to more than 17.

5 million people worldwide. With the makings of a mid-size tech startup, we're reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.

At charity : water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger.

We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard.

We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.

BENEFITS & PERKS

Unlimited PTO

Summer Fridays

6-week paid sabbatical leave after 5 years of employment

Annual bonus potential through The Pool

401k plan + employer match

Medical covered at 80% + Dental / Vision contributions

FSA + dependent day care FSA

Employer-paid life insurance, STD, LTD

16-week paid maternity and paternity leave for new parents

Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk

2-4 annual travel requirements to spend quality in-person time with the team

Note, charity : water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.