Global Service Desk Manager

VirtualVocations
Darnestown, Maryland, United States
Full-time

A company is looking for a Global Service Desk Manager to lead and improve the global service desk function.Key ResponsibilitiesLead a global team to ensure high performance and exceed service level agreements (SLAs)Develop and execute a unified service desk strategy with standardized processes across regionsManage technology and tools for process automation, ticketing, and knowledge managementRequired QualificationsBachelor's degree in Information Technology, Computer Science, or a related field5-7 years of experience managing a global or regional service deskProven track record of delivering measurable service improvementsExperience with IT Service Management (ITSM) principles and toolsPreferred : ITIL certification or similar ITSM certification

6 hours ago
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