Job Title : Service Writer
Duration : 12 Months Contract + Possibility of Extension / FTE
Location : Dearborn, MI 48120
Pay Rate : $24.00 - $25.77 hourly
JOB SUMMARY
The manager is looking for someone who has worked in a customer facing position in the automotive industry. Service advisors, service managers, etc.
Job Summary
Serves as primary customer contact to promote quality customer service and increase business within the branch location.
Key Responsibilities
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability;
reviews plans with the Service Supervisor / Team Lead prior to customer contact.
Works with the Service Supervisor and / or Team Lead to schedule job assignments
Develops positive relationships with key customers; resolves customer concerns regarding warranties; explain charges to customers
Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide.
As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants.
Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions.
Visit https : / / dexian.com / to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.
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