Quality Control Specialist IV - Retail Card Services

Description

The Quality Control Specialist IV inspects quality of credit reporting prior to submission.

Depth & Scope :

• Performs quality reviews of highly complex loan documentation to reduce risk of loss and ensure policy and regulatory compliance
• Completes quality control analysis of standard and nonstandard loan documentation
• Provides ongoing Customer Service, ensures data integrity and performs various functions related to the workgroup to avert losses and reduce undue risk
• May lead activities of documentation unit, assigning, prioritizing and monitoring work
• Provides support and coaching to less experienced quality control personnel
• Resolves complex unusual irregularities and items not in compliance with applicable regulations and / or Company policy
• Applies knowledge of Company policies to determine next steps in resolving outstanding issues
• Formulates and executes plans to resolve complex issues and involves others as appropriate
• Makes recommendations to management for improvement in processes related to files or areas of evaluation
• Evaluates trends in errors within assigned groups and suggests modifications to business processes to diminish errors
• May meet with management of business lines to discuss appropriate measures for error reduction.
• Follows-up on unresolved issues to ensure resolution
• Contacts appropriate departments, Employees, vendors, and Customers to ensure completion of unfinished items
• Creates documentation and status tracking methods to ensure timely completion of unresolved issues

Education & Experience :

• High School Diploma or GED, 2 year degree preferred
• 5+ Years of related experience
• In-depth knowledge of Company policy and applicable regulations
• Demonstrated ability to apply knowledge, research, and understanding to a specific problem or file in order to facilitate resolution
• Strong planning and organizational skills
• Ability to prioritize activities based on business objectives
• Excellent communication skills both written and verbal
• Proven ability to apply techniques to research and uncover questionable information in reviewed work
• Demonstrated ability to resolve problems efficiently and tactfully
• Demonstrated ability to provide guidance to others, clarifying complex policies and procedures and facilitating knowledge-sharing

Preferred Qualifications :

• FCRA experience
• Retail Card Service experience
• TSYS experience
• E-Oscar experience

Who We Are :

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores.

Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.

More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support.

We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing.

As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking.

Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential.

Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals.

As an organization, we keep growing and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.

Total Rewards at TD includes base salary and variable compensation / incentive awards (e.g., eligibility for cash and / or equity incentive awards, generally through participation in an incentive plan) and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off (including Vacation PTO, Flex PTO, and Holiday PTO), banking benefits and discounts, career development, and reward and recognition.

Additional Information :

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program at .

Include your full name, best way to reach you, and the accommodation needed to assist you with the application process.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.