Business Office Manager

RiverVista Health and Wellness -

Business Office Manager - Behavioral Health Hospital

River Vista , an affiliate of New Vista Health and Wellness , is currently recruiting a business professional with healthcare experience for the position of Business Office Manager at our Columbus, OH area hospital.

Pay Rate : $45k- $50k

WHO WE ARE :

The New Vista mission : Inspiring Hope, Restoring Peace of Mind, Healing Lives. At New Vista, our passionate and highly trained team of professionals inspires hope and delivers holistic care to those in need of behavioral health services in a contemporary and healing environment.

Come join our team as Business Office Manager at River Vista!

THE ROLE :

The Business Office Manager is a full time, salaried position that supports the delivery of quality services and the financial goals and objectives of the organization through effective day to day management of patient demographic and financial data.

The Business Office Manager's activities include upfront collections, financial counseling, and data processing. In conjunction with the Central Business Office, the Business Office Manager works to ensure the accuracy of data necessary in the billing and collections process.

In addition, the Business Office Manager follows policies and procedures to ensure accurate capturing and posting of financial activity to assist in maintaining accounts receivable at amounts appropriate for payer and acuity mix.

PERKS AT WORK :

New Vista team members enjoy comptetitive market wages and a full, robust package that encompasses : Health Benefits, Work / Life Balance, Leadership Development, and Employee Recognition and Rewards.

JOB REQUIREMENTS :

To qualify for the position of Business Office Manager, you must have :

• Education : Associate's degree or higher in Business Administration or Accounting preferred, or a combination of education and relevant work experience.
• Experience : 2 - 3 years of previous experience in Accounts Receivable at a Psychiatric healthcare facility, and previous supervisory experience preferred.
• Knowledge of ICD-10 and CPT codes preferred.
• Valid Driver's License preferred.
• Handle with Care (HWC) training completed within 30 days of hire and prior to patient contact.

JOB RESPONSIBILITIES :

As Business Office Manager, you will :

• Accurately record and report census and admission information.
• Perform daily admission audits and ensure the completion of updates of patient demographic data and insurance information into the medical software system
• Work with Intake leadership to educate and correct any inaccurate information entered during the registration process.
• Meet with Private Pay patients within 24 business hours to implement a payment plan / schedule or means of payment.
• Continue to meet with private pay patients at least 2 additional times (while patient is in-house & upon discharge) to ensure the accuracy of their demographic and contact data and promise to pay.
• Provide patients with an estimate of their potential patient liability (including non-covered charges, deductible, coinsurance, and co-pays) within 24 business hours of admission.

Ensure the patient liability form is completed and signed by patient & office manager.

• Serve as additional point of contact regarding benefit determination within departmental timelines.
• Perform upfront collections, financial counseling, and data processing
• Ensure accurate capturing and posting of financial activity and maintain accounts receivable at amounts appropriate for payer and acuity mix.
• Actively work with the Utilization department to ensure pre-certifications, certifications, and appeals are completed accurately and in a timely manner.
• Correspond effectively with commercial and managed care payors.
• Perform insurance benefit verification and financial counseling in a timely manner.
• Review deposits to ensure accuracy and balance cash daily.
• Ensure accurate records of financial transactions for the facility.
• Assist the Financial Counselor to ensure payments are received by clients.
• Generate weekly status reports of all private pay patients and the status of their accounts (while patient is in-house).
• Ensure patient satisfaction, including troubleshooting when there is a complaint, and develop process improvements (with senior leadership approval) to prevent a recurrence.
• Ensure regulatory compliance with HIPAA, OSHA, labor laws, and other federal, state, and local regulations.
• Attend all departmental and central billing office meetings as scheduled.
• Assist in special projects as assigned.
• Display fiscal responsibility.

Qualified candidates, please apply now for a chance to join our outstanding team as we Inspire Hope, Restore Peace of Mind, and Heal Lives .