GSA- Front Desk Receptionist (NG Dental)
Job Category : Administration Requisition Number : GSAFR001079 Showing 1 location Job Details
Description
DESCRIPTION
Title : Guest Service Associate - Dental
Effective Date : 12 / 5 / 2020
Job Family : Clinical
FLSA Status : Non-Exempt
Reports To : Director Multi Specialty / Practice Manager, Guest Service Associate Manager, & CFO
Populations Served : Neonate / Infant (0-12 months), Pediatric (1 - 12 yrs.), Adolescent (13 - 19 yrs.), Adult (20 - 64 yrs.
Geriatric (65 yrs. & older)
JOB SUMMARY
Responsible for inputting complete, correct patient demographic information, updating all patient financial data, verifying and documenting patient benefits on each account through proof of coverage, inputting visit charge entry on correct payer source and collecting applicable payments due on account.
Assists uninsured individuals and low-income families in obtaining health insurance through government programs. The position will support, guide and outreach to individuals and families of diverse backgrounds to enroll in various health insurance programs.
GENERAL REQUIREMENTS
Responsible for collecting and inputting demographic, insurance and specific billing information taken directly from patient by registering new patients in the computer system and updating information on established patients every time they come into the center.
Includes obtaining valid identification and insurance verification through computer and by phone.
Identify, educate and enroll patients on Eagle Care (sliding scale fee) program. Informs patients of income verification process and account status.
Associate will meet with patient to determine if they are true self pay or whether they will qualify for the Affordable Care Act and / or Medicaid / CHIP.
Set-up patient charts with accurate information for medical colleagues to be able to input data into correct charts.
Determine patient type and category (migrant / seasonal / other).
Monitors patient and visitor traffic during clinic hours and greets all patients. Accurately performs check in and check out process.
Input visit charges accurately including input of all applicable diagnosis codes and minimum fee charges.
Responsible for balancing and closing out cash drawers. Preparing end of day reports while maintaining a cash drawer with adequate change to operate.
Includes daily balancing cash and reports for submission to finance department.
Assist patients with payment options for those who have high balances by educating and committing patients to a payment plan to resolve their outstanding balance.
Scheduling patients for follow-up or new visits as needed.
Maintain adequate supplies at workstation to efficiently check in and check out patients with minimum wait time including adult and pediatric charts, office supplies and up-to-date blank forms required for patient check in process.
Responsible for communicating information to clients and visitors regarding services of the center and how to utilize these services.
Provide written medical excuse absentee forms.
Occasionally attends health fairs and outreach events as needed.
Assist patient with appeals to the Marketplace for eligibility and appeals to the insurance companies for payments on their medical bills.
Provide outreach to consumers in both individual and group settings, focusing on broad topics related to health insurance and coverage options.
Provide weekly progress reports on education contacts, completed enrollments and other metrics as required.
Participate in all federal and organizationally mandated training related to outreach eligibility navigation.
Present Eagle Excellence Service at all times.
Participate in Saturday rotation as needed.
Other duties as assigned
GENERAL SKILLS
Organizational Skills, Communication Skills, Interpersonal Skills, Customer Relations, Mathematical, Analytical, Grammar, Spelling, Read Comprehend Written Instructions, Follow Verbal Instructions, Basic Computer Skills, General Clerical Skills.
WORKING CONDITIONS
General environment : Works in a well-lighted, air-conditioned area, with moderate noise levels.
May be exposed to high noise levels and bright lights.
May be exposed to limited hazardous substances or body fluids, or infectious organisms.
May be required to change from one task to another of different nature without loss of efficiency or composure.
Periods of mild to moderate stress levels and fluctuating workloads may occur.
May be scheduled as needed including overtime relocation outside of home site or department.
LANGUAGE REQUIREMENTS :
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to communicate in Spanish and English with patients and family members of various education, socioeconomic and cultural backgrounds.
Spanish speaking preferred but not required.
PHYSICAL REQUIREMENTS
Have near normal hearing; Hear alarms / telephone / tape recorder / normal speaking voice
Have near normal vision : Clarity of vision (both near and far), ability to distinguish colors
Have good manual dexterity
Have good eye-hand-foot coordination
Ability to perform repetitive tasks / motion
PHYSICAL DEMANDS
Occasionally within shift (1-33%) : Standing, Walking, Bending / Stooping. Lift / carry >
50lbs with assistance
Frequently within shift (34-66%) : Twist at waist, Pushing / Pulling
Continuously within shift (67-100%) Sit, talk, hear, and use hands to finger, handle, or feel objects, tools or controls
RISK CLASSIFICATION LEVEL
Level I (job classification in which colleagues have occupational risks to blood borne pathogens)
CERTIFICATIONS AND LICENSURES
Cardiopulmonary Resuscitation (CPR)
CAC (Certified Applications Counselor) prior to November 1st annually.
Valid NC Drivers License
CREDENTIALING
None
VALUES
Collaborative Leadership WE, not me
Value of Valuing WE value the strengths and uniqueness of everyone
Teamwork WE work together
Integrity WE do the right thing
Learning Environment WE question, WE learn, WE innovate
Continuous Improvement OUR excellence tomorrow is greater than OUR excellence today!
Qualifications
Skills
Behaviors
Motivations
Education
Preferred
Associates or better.
Experience
Preferred
3 years : Three (3) years dental experience; Combination of education and experience will be considered.
Licenses & Certifications