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Careers Customer Service Representative (Tempe, AZ)
Post Date : 03 Jan 2022
Requisition # : R1270078
Location : Tempe, Arizona, United States
Job Type : Contact Center
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This position is remote, until further notice. You will be required to come on-site to pick up equipment and may be asked at any time to return to working form the site.
Essential Functions / Core Responsibilities
Use script and / or probing techniques to determine customer needs and offer the most appropriate product or service to address their needs
Maintain broad knowledge of products, pricing, promotions, and procedures
Ensure service delivered to our customers meets contractual sales goals and other Key Performance Indicators (KPIs)
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Clarify customer requirements; probe for understanding, use tools and resources to appropriately provide resolution to the customer
Prepare complete and accurate work including appropriately notating accounts as required
Participate in activities designed to improve customer satisfaction and sales performance
Answer billing questions by talking through components of customer accounts
Candidate Profile
High school diploma with a minimum of six months of customer service experience preferred or relevant technical experience
Courteous with strong customer service orientation
Strong communication and negotiation skills required
Ability to effectively communicate, both written and verbally
Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly
Basic computer navigation skills and PC Knowledge
Tolerance for repetitive work in a fast paced environment
Ability to work as a team member, as well as independently
Dependable with proficient attention to detail
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Able to rotate shifts, as needed
Based on location and / or program, additional experience / skills may be required
For the Technical II position :
Achieve and maintain recognized and applicable technical certification(s)
Relevant technical expertise related to program (i.e. hardware, software, networking, data storage, troubleshooting, repair and sales)
Advanced knowledge of client technical systems
- Job requirements may vary by country and will not contravene any local laws
- Background check is required and drug screen may be required
Career Framework Role
Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge.
Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures.
Starter without sustained metric performance levels.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.
They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Please send resumes to [email protected]
- Concentrix is an EEO / AA / M / F / Vet / Disability Employer*
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