Account Manager - State Farm Agent Team Member - Claims Specialist
ROLE DESCRIPTION :
As a Claims Specialist for Jessica Kelly - State Farm Agent, you are vital to our daily business operations and customers’ success.
You help sustain our agency through meaningful client relations and acting as a liaison between customer needs and claims processes.
RESPONSIBILITIES :
- Assist customers through the entire claims process - including but not limited to helping them file the initial claim, following up throughout the process and communicating with repair shops / restoration companies / etc.
- Build relationships with State Farm adjusters to establish rapport for future claims.
- Provide prompt, accurate, and friendly customer service to promote successful and long-lasting customer relationships.
QUALIFICATIONS :
- Experience in claim handling
- Experiencing managing client relationships preferred
- Excellent communication skills - written, verbal, and listening
- Able to anticipate customer needs
- Able to effectively relate to a customer
BENEFITS :
- Group Life Insurance Benefits
- 401K
- Salary plus commission / bonus
- Health benefits
- Paid time off (vacation and personal / sick days)
- Flexible hours
- Growth potential / Opportunity for advancement within my agency
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