Case Manager - Housing

Job Description

Job Description

Description :

POSITION TITLE : Case Manager - Housing

FLSA CLASSIFICATION : Non-Exempt

REPORTS TO : Director of Residential Clinical Services and / or Director of Homeless Services

POSITION SUPERVISED : N / A

POSITION OVERVIEW : The Residential Housing Case Manager (HCM) provides targeted case management and community psychiatric supportive treatment for clients in designated Residential Care Housing Programs.

The HCM will be trained to use a Housing First Model when working with clients to collaboratively develop each individualized plan of care, coordination of services with assigned treatment team members and community partners.

The HCM will assist clients to improve their independent living skills, promote mental health recovery through the lens of person-centered care and secure / retain sustainable housing.

Services will emphasize self-management of conditions; reduce utilization associated with inpatient stays and emergency room visits;

improve transition of care between primary care providers and inpatient facilities in order to achieve their highest level of functioning.

The HCM will apply a harm reduction and trauma informed approach to recovery orientated tasks for the support of mental health and / or sobriety.

ESSENTIAL POSITION RESPONSIBILITIES :

1. Provides services to maintain required productivity / billing standard of 5 contacts per day.

2. Maintain accurate and timely documentation of service provision, signing all progress notes within 24 hours of service delivery, or as per contract guidelines.

3. Complete treatment plans and assist clients in setting individualized recovery goals by utilizing the strengths assessment process.

Treatment plans are expected to be updated on a quarterly basis or as needed.

4. Monitor status of clients and progress of ongoing services to evaluate effectiveness of services. Provide personal and other support consistent with client status, and provide revision as necessary.

Notify team of changes in client status and document in progress notes.

5. Meet with clients to coach and provide instruction necessary to meet identified goals and work toward recovery, reintegration, relapse prevention and community tenure.

6. Ensure clients learn Activities of Daily Living (ADL) necessary to promote independence by assisting, coaching and skill building around ADL, social skills, and medication management skills.

7. Provide advocacy between the client and other referral services required to meet identified goals based on the needs of the client.

8. Support and assist clients with housing related searches and linkage to community resources for the purposes of securing and sustaining affordable permanent housing.

9. Assist clients with entitlement advocacy and application processes including for SSI / SSDI, food assistance programs, medical card, and others.

10. Assist clients with crisis situations, anger management, landlord / tenant dispute resolution and development of crisis WRAP plans to address symptom management and skill building for conflict resolution.

11. Assist client with budget development, budget management and education on the benefits of a budget.

OTHER POSITION REQUIREMENTS :

1. Maintains acceptable overall attendance record, to include agency meetings and training as required. Attend and participate in all individual, group and field supervisions established by the program.

Ensures appropriate notification to supervisor for absences and ensures that work is covered. Flexibility in work schedule when needed.

2. Meets deadlines and ensures accuracy of various reports / paperwork, mileage sheets, and electronic timesheets.

3. Exhibits appropriate level of technical knowledge for the position. Employees must read their emails and respond to messages daily as the Association frequently provides pertinent and important information to employees.

4. Produces quantity of work necessary to meet job requirements.

5. Works well with a team, keeps others informed of information needed. Treats others with dignity and respect, maintaining a spirit of cooperation.

Residents should be treated with warmth and friendliness to decrease alienation and despair, increasing their changes of obtaining the services they need.

6. Maintain professional verbal and written interactions with peers, participants, supervisors and other staff, which also includes effective listening skills.

Use diplomacy and tact in dealing with difficult situations or people. Provide strong customer service skills, so that residents will have the best experience possible while in the residential setting, increasing their chances of success while in the program and successfully transition into the community.

7. Demonstrates the ability and willingness to handle new assignments, changes in procedures and business requirements. Identifies what needs to be done and takes appropriate action.

8. Completes assigned work, meets deadlines without reminders / follow-up from supervisor or others.

9. Performs work conscientiously with a high degree of accuracy.

10. Ensure safe transportation of residents in the community as needed, using agency provided vehicle or personal vehicle.

11. Collaboration with partnering agencies and CIT Teams for mobile response and stabilization services.

12. Meets goals and objectives as mutually agreed upon during last performance review (if applicable).

POSITION REQUIREMENTS : The Residential Housing Case Manager is expected to have a bachelor’s degree in a human service field or four years of equivalent education and / or experience working in the human services field.

• Computer literacy required. Preferred areas include knowledge of community resources, housing alternatives and vocational services;
• experience working in the community with individuals who have serious and persistent mental illness and substance use barriers;

ability to write and communicate verbally in a clear and concise fashion; and the ability to develop and maintain rapport with clients, constituents, and staff.

A valid Kansas drivers license and access to personal vehicle required.

PHYSICAL REQUIREMENTS :

• Driving (for purposes of community mobility)
• Typing / data entry, writing
• Lifting / carrying up to 30 pounds
• Bending / Stooping / Climbing stairs

All the above duties and responsibilities are considered essential job functions subject to reasonable accommodation. All job requirements listed indicate the minimum level of knowledge, skills and / or ability deemed necessary to perform the job proficiently.

This job description is not to be construed as a detailed statement of duties, responsibilities, or requirements. Employees may be required to perform any other job-related instructions as requested by their supervisors, subject to reasonable accommodation.

Requirements :

EEO Race, Color, National Origin, Religion, Sex, Sexual Orientation, Gender Identity, Veteran, Disabled