Position Purpose & Summary
Wedding and Event Make-up Artist providers administer professional makeup services, and additional spa service recommendations to assist in the development growth of spa engagement and revenue sales.
Essential Functions :
- Provide high-quality Bridal and Event makeup.
- Advise guests and suggest service recommendations by analyzing guest needs.
- Perform consultations regarding services and recommended products.
- Accurately maintain and update guest records.
- Arrival promptly for shift for each appointment and perform services within the time allotted for the service.
- Maintain consistent, regular attendance record.
- Properly open and close each shift according to SOPs, transport guest in spa facilities pre- and post- service.
- Accurately perform makeup services as booked by the guest.
- Properly care for equipment and use proper amounts of product to assist with cost controls.
- Have complete knowledge and proficiency of services and products while educating guests in these areas.
- Uphold the standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Maintain complete confidentiality in all guest matters in accordance with company policy.
- Develop professional and personalized relationships with regular guests; build strong and loyal clientele.
- Handle guests' questions and concerns professionally and courteously.
- Possess the ability to work without direct supervision.
- Maintain a positive attitude and contribute toward a quality work environment.
- Regularly attend, participate in and support training and staff meetings for the spa.
- Assist in all areas of spa operation as requested by management.
- Deliver "I Am Proud" service standards and department-specific signature touch points.
- Establish cross-departmental channels of communication among teammates that are consistent and complete.
Additional Duties and Responsibilities :
Inform Concierge Team if a service is changed to a different service.
- Be flexible with schedule, supporting the needs of the spa.
- Perform prep work and properly clean and restock room as required.
- Ensure adequate stock of supplies (linen management) and equipment; inform when stock is low.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Actively promote all Wellness treatments, services, retail, programs, and promotions.
- Provide accurate details of treatments, packages, services, treatment contraindications, facility, and hours.
- Provide accurate, appropriate, and immediate responses to all requests by guests - ensuring satisfaction.
- Communicate to management all occurrences involving staff or guests in the spa that require attention.
- Utilize spa computers with skill and proficiency, document guest information in electronic record.
- Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
- Provide extraordinary service that is "Enriching by Nature."
- Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
- Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
- Be empowered to make things go right if they go wrong.
- Give the guest / member a fond farewell.
- Address feedback by utilizing the LEARN Model.
- Demonstrate a professional appearance and be attentive to what matters most.
- Comply with company policies and procedures.
- Observe and adhere to safety guidelines.
Marginal Functions :
- Perform other duties as assigned.
- Interface positively with other departments, offering assistance when needed.
- Displays care in use of equipment and maintains an organized and professional work environment.
Position Requirements :
- Minimum Knowledge & Skills : 2 years' experience in Wedding and Event Makeup, complete makeup kit, portfolio preferred.
- Formal Education and Job-Related Experience : High School graduate.
- License, Registration, and / or Certification Required : Current State of Colorado Cosmetology or Esthetician License.
External and Internal Personal Contact :
- Communications :
- Dail y - Communicate with Spa Concierge and Spa Management daily
- Weekly - Spa Management
- Occasionally - Participate in one-on-one coaching sessions.
- Teamwork and Collaboration : This position requires continuous teamwork as well as internal and cross-departmental communication.
Job Posted by ApplicantPro
30+ days ago