TERMINAL MANAGER

Job Description

Job Description

Company Overview :

NRS is a leading provider of transportation & logistics services, and a family-owned and operated company that has been providing smart logistics solutions for the world's leading retailers and manufacturers for 60+ years.

Our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network.

We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients.

In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.

Job Overview :

The Terminal Manager plays a crucial role in overseeing the terminal operations, including receiving, warehousing, and distribution activities.

This role involves initiating, coordinating, and enforcing operational, safety, and procedural policies. The Terminal Manager ensures compliance with personnel policies and maintains effective communication with customers and upper management.

The Terminal Manager is instrumental in establishing productivity goals, staffing requirements, and training programs to meet or exceed customer Key Performance Indicators (KPIs).

Job Description :

• Schedule and oversee work throughout the facility to meet planned objectives.
• Ensure adherence to customer and company KPIs, establish and monitor productivity goals, and implement corrective actions as necessary.
• Determine staffing needs based on work volume forecasts and coordinate with temporary agencies to meet daily requirements.
• Manage a team of Managers and Supervisors, providing leadership and direction.
• Train Managers & Supervisors on their responsibilities, productivity, service levels, accuracy, and safety goals.
• Maintain regular communication with customers to discuss service goals and ensure they are met or exceeded.
• Implement changes to transportation services, policies or scheduling as needed.
• Ensure staff members fully and consistently comply with DOT safety rules
• Work with the Human Resources office to ensure compliance with all policies and procedures.
• Implement communication systems for timely research and response to customer inquiries.
• Establish documentation for operation procedures.
• Establish and monitor security procedures and protocols to safeguard warehouse operations.
• Enforce OS&D (Over, Short, and Damage) procedures for policy adherence.
• Develop training and cross-training programs to ensure comprehensive understanding of duties and versatility among associates.
• Promote and lead good housekeeping programs to maintain a clean and safe work environment.
• Perform other duties as assigned.

Requirements :

• Bachelor’s Degree in Logistics, Supply Chain Management, or related field preferred.
• Minimum of 10 years of warehouse supervisory experience, demonstrating a progressive leadership trajectory.
• At least 7 years of management experience in a logistics or distribution center environment.
• Proven ability to manage complex operations with attention to detail.
• Strong focus on customer service excellence and relationship management.
• Excellent reporting and documentation skills, with the ability to produce and analyze operational reports.
• Proficient in logistics and inventory management software.
• Demonstrated experience in developing and implementing operational procedures and safety protocols.
• Strong leadership skills with the ability to motivate and manage teams effectively.
• Excellent communication and interpersonal skills, capable of effectively communicating with all levels of staff and external partners.
• Proven problem-solving abilities and analytical thinking.
• Experience with budget management and cost control measures.
• Ability to work flexible hours and adapt to changing operational needs.
• Professional certification in logistics or supply chain management is a plus.

Physical Demands :

• Supervisory Presence : Regular walking and standing to oversee warehouse operations, inspect inventory, and monitor staff performance.
• Operational Coordination : Directing the movement of trucks and freight within the terminal or warehouse yard, requiring good hand-eye coordination and quick decision-making.
• Computer Use : Frequent use of computers and handheld devices for inventory management, scheduling, and communication, necessitating manual dexterity.
• Environmental Exposure : Work may involve exposure to warehouse environments, outdoor conditions, and all types of weather while managing operations in the yard.

EEO Statement :

NRS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.