Director of IT Infrastructure and Cloud Services

Job Description

Job Description

CommScope is looking for an experienced and highly qualified Head of IT Infrastructure and Cloud Services, who will be responsible for delivering high quality, reliable IT infrastructure and operations to the company.

This position is operationally responsible for ensuring the global availability, integrity, and scalability for all IT systems and infrastructure.

This is a key leadership position who will direct the teams in charge of cloud services, unified communications, network services, data center operations, servers and storage platforms, service monitoring, and help desk.

This role also works closely with the CIO and peer IT leaders, including enterprise architecture, information security and application development, to design and execute on the company’s technology roadmap.

Head of IT Infrastructure and Cloud Services is a forward-looking technology leader who can develop an infrastructure strategy and drive through to execution and support.

As a member of the IT senior leadership team, and reporting to the CIO, the Head of IT Infrastructure and Cloud Services is an influential role, making investment and priority trade-off decisions, negotiating and managing vendor contracts, and recruiting, retaining, and developing high performing teams.

The Head of IT Infrastructure and Cloud Services will provide vision and leadership to a global team. The Head of IT Infrastructure and Cloud Services will play a key role in digital transformation and change management and overcome many cultural challenges that arise on the journey to the cloud.

1. Key Responsibilities

This section lists the major areas for which your infrastructure leader will be responsible.

• Accountable for a high-performing computing infrastructure companywide. This includes, but is not limited to, planning and management of computer operations and production support, systems and database administration, release & change management, business continuity, network operations, telecom, cloud services, help desk, and field support.
• Collaborate with the CIO and IT senior leadership to develop strategic and tactical solution plans for IT, especially Company ’s future technology infrastructure.
• Conduct strategic and tactical level planning in partnership with peers in IT to develop technical roadmap and ensure delivery of supportable technology solutions that meet business needs.
• Partner with the CIO and IT Leadership Team to build and modernize the organizational structure and business processes to support our growth in an increasingly digital world.
• Manage the evaluation and adoption of emerging technologies including cloud, software defined networking, high performance computing, continuous delivery and the latest collaboration technologies.
• Ensure cost-effective design, development, integration, implementation, testing, and maintenance of new services, equipment and systems in support of business objectives and requirements.
• Develop and lead a high performing infrastructure engineering, architecture and operations team to ensure the reliable delivery of IT services and operations.
• Build strong links between development and operations to create multidisciplinary teams that work together (remove silos).
• Drive a collaborative culture that values technical depth, accountability, and customer service.
• Establish, maintain and execute operations procedures that leverage efficiencies and best practices.
• Oversee service management activities including change and release management, testing, quality assurance and end-to-end technical integration.
• Oversee the direction of infrastructure investments in collaboration with team members, the CIO, senior management, and partners.
• Oversee cybersecurity protections on all IT infrastructure resources according to policies and standards established by the information security function / CISO.
• Drive the delivery of major technology and infrastructure projects and service management improvements, ensuring that quality, productivity, and ROI goals are achieved.
• Implement and maintain controls and monitoring procedures to ensure availability of critical systems, and minimal service interruptions.
• Develop a vendor management process, for products and services, that delivers utilization optimization, a best-fit vendor mix, and demonstrable savings.

2. Qualifications

• A minimum of 10 years of experience in technology leadership positions with an emphasis on infrastructure services and architecture.
• Substantial experience leading, directing and controlling a complex, highly technical operation or organization.
• Experience migrating IT infrastructure into a cloud environment.
• Knowledge of business concepts, and an understanding of the links between major business processes, products, systems, and networks.

Demonstrated knowledge of current and emerging technologies and the ability to apply those technologies to business needs.

A track record of working collaboratively and productively with business partners.

Deep knowledge of :

• Infrastructure and associated architecture
• DevOps
• system architecture
• technology life cycle management
• cloud computing, architecture & cloud operations
• IaaS (public and private cloud)
• CaaS (containers as a service)
• PaaS (Platform-as-a-Service)
• Networking and associated architecture
• Storage technology
• infrastructure and technology-based security practices
• application and infrastructure monitoring
• virtualization
• database and data center technology
• business continuity
• disaster recovery
• high-availability
• scalability
• continuous integration / delivery
• unified communications
• automated software based Infrastructure management
• service management and release management
• site support and service desk

Skills :

• Demonstrated administrative, financial, project management and vendor management skills.
• Visible leadership skills and executive presence; can motivate individuals and teams to achieve program and project objectives.
• Able to attract, develop and retain talent and build high performing infrastructure and operations teams.
• Ability to establish, implement, and enforce appropriate IT standards and metrics to meet business requirements.
• A critical thinker : analytical and focused on continuous improvement.
• Sets and communicates priorities effectively; able to manage multiple tasks and priorities.
• A team-player able to support the broader enterprise while delivering upon specific project / line of business requirements.
• Exceptional ability to lead change using positive and collaborative methods; removes barriers, acts with a sense of urgency, and leads by example.
• Exceptional service orientation.
• Vendor negotiations and management.
• Excellent written and verbal communication skills; able to explain technology solutions to in business terms; an effective listener and communicator.
• Keen attention to detail.
• Superior analytical, evaluative, and problem-solving abilities; a strategic thinker

Education :

Undergraduate degree in computer science, mathematics, engineering, or a related field.

LI-EF1